Home Health Office Coordinator

Heartland Home Health•West Branch, MI

12h

About The Position

Expand Access. Build Partnerships. Ensure Operational Excellence in Home Health. At Heartland Home Health, a Gentiva company, we believe every role plays a vital part in helping patients receive compassionate, personalized care—especially the ones that keep everything running smoothly. We’re looking for a Home Health Office Coordinator to support our branch operations, manage key documentation workflows, and ensure our team stays efficient, compliant, and focused on delivering excellent care.

Requirements

High school diploma required
Strong organization, documentation, and time management skills
Ability to switch tasks efficiently and maintain professionalism under pressure
Clear and professional oral and written communication skills
Maturity, reliability, and a team-oriented mindset when interacting with coworkers, leadership, and field staff
Comfort using standard office software and systems
Reliable transportation required for occasional work-related travel

Nice To Haves

3+ years of experience in the healthcare industry, especially with medical records or clinical support
Experience in home health, hospice, or healthcare compliance
Knowledge of HIPAA regulations and EMR systems
Familiarity with scheduling, insurance verification, or patient intake workflows

Responsibilities

Report directly to the Administrator or Executive Director to support the branch’s day-to-day non-clinical operations.
Maintain accurate and timely medical records, including obtaining missing documentation and signatures from physicians and care providers.
Coordinate with clinical staff to support timely admissions and ensure chart completeness.
Participate in the branch’s Quality Assessment and Performance Improvement (QAPI) program.
Manage the appropriate release of information from Home Health to outside entities in compliance with regulations.
Assist with general office administration including filing, scheduling, phones, documentation management, and communication support.
Perform a variety of tasks that may change based on branch census or leadership needs.
Operate standard office equipment, including computers, fax machines, copiers, and communication tools.

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)