Home Health Liaison

UT Southwestern Medical Center • Dallas, TX

13d

About The Position

The Home Health Liaison serves as the primary point of contact between hospitals, physician practices, patients, and the home health agency. This role is responsible for building and maintaining referral relationships, coordinating smooth transitions of care, and ensuring patients and families are well-informed about home health services. The Liaison will collaborate with clinical and administrative teams to ensure timely initiation of services, regulatory compliance, and a positive patient experience.

Requirements

• 2 years of experience in home health, hospital discharge planning, case management, or healthcare liaison role
• Proven ability to build and maintain professional relationships with referral sources

Nice To Haves

• Bachelor's Degree in Nursing, Healthcare Administration, Market, or related field
• Strong knowledge of home health services, CMS regulations, and OASIS processes
• (RN) REGISTERED NURSE or (LVN) LICENSED VOCATIONAL NURSE

Responsibilities

• Establish, develop, and maintain strong relationships with referral sources including hospitals, physician offices, case managers, discharge planners, and community partners.
• Serve as the primary contact for referral inquiries and patient transition needs.
• Promote home health services by providing education on available programs, specialties, and benefits.
• Meet with patients and families to explain services, answer questions, and ensure understanding of home health care options.
• Facilitate a smooth handoff from acute or ambulatory settings to home health services.
• Address patient/family concerns promptly and escalate as appropriate.
• Initiate and / or complete the Intake, collaborate with scheduling, and clinical leadership to ensure timely admission and continuity of care.
• Track and follow up on referrals to ensure conversion to admission when appropriate.
• Monitor referral trends and provide feedback on barriers to access.
• Ensure all referral documentation meets CMS Conditions of Participation, State regulations, and organizational policies.
• Maintain accurate and timely records of referral activity, contacts, and outcomes.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level