Home Health Intake Supervisor

Compassus • Brentwood, TN

15h

About The Position

The Home Health Intake Supervisor provides leadership and oversight of the referral intake process for home health services. This role is responsible for supervising the intake team, ensuring accurate and timely referral processing, and driving performance through data analysis, training, and process improvement. The Intake Supervisor models Compassus values, fosters strong cross-functional collaboration, and ensures compliance with applicable regulations and organizational standards.

Requirements

• Associate or Bachelor's degree in Nursing required.
• Minimum of two (2) years of experience as a registered nurse and one (1) year in home care required.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
• Active and unencumbered Multistate Compact Registered Nurse license, Michigan Registered Nurse license, and license in any other state(s) where Ascension at Home Together with Compassus operates required.
• Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds.
• Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Prior supervisory experience preferred.

Responsibilities

• Leads, mentors, and motivates team of Home Health Admission Coordinators.
• Supervises and provides guidance, support, and ongoing training to clinical & non-clinical team members to ensure they meet performance standards and goals.
• Performs regular patient chart audits, generates reports, and analyzes referral data to identify trends, areas for improvement, and opportunities for efficiency.
• Makes recommendations for process enhancements based on data analysis.
• Holds monthly team meetings and KPI performance reviews.
• Oversees the referral intake process, ensuring timely and accurate processing of patient referrals.
• Reviews and assesses referral documentation for completeness and compliance with relevant regulations.
• Collaborates with agency leadership, case managers, and growth leaders to obtain necessary information for referrals.
• Stays up-to-date with regulatory guidelines and ensures all referrals adhere to legal and compliance standards.
• Maintains detailed records and documentation related to referral management and team performance.
• Coaches employees, provides input for performance evaluations, counsels and provides disciplinary actions to assigned personnel in conjunction with the manager, and works to facilitate individual and team development that drives positive results.
• Performs other duties as assigned.

Benefits

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees