Full-Time Home Health Intake coordinator

Trinity Health•Livonia, MI

About The Position

The Intake Coordinator position is part of Trinity Health At Home’s Customer Care Center (C3). Our Intake Coordinators are responsible for communicating, coordinating and documenting care for the transition of patients to home-based services This role is also responsible for identifying / determining appropriateness of care, gathering medical, gathering /verifying insurance and financial data, documenting in the EMR and communicating with patients and families as well as working with Care Management, physicians and referral sources. Why Join Us? Start Here… Grow Here... Stay Here! At our core, we believe in building careers, not just jobs. Many of our team members stay with us for the long haul—and for good reason. Our culture is built on support, growth and opportunity. What You Can Expect: Consistent, Reliable Workloads Enjoy steady assignments with guaranteed hours—no surprises. Competitive Pay & Low-Cost Benefits G et exceptional coverage and real savings that make a difference. Supportive Leadership O ur management team is here to help you succeed every step of the way. Career Growth Opportunities Every leader on our team started in a field role—your path to leadership starts here. Epic EMR System S treamlined documentation and communication for better care and less stress. Fast Hiring Process Quick interviews and job offers —because your time matters. Meaningful Work Deliver one-on-one care that truly impacts lives.

Requirements

Associate's degree preferred, High School diploma with equivalent 2-4 years industry experience.
2-3 years home care, hospice, discharge planning, or case management experience preferred.
Working knowledge of governmental reimbursement criteria.
Knowledge of third party / managed care contracts related to THAH services preferred.
Microsoft computer skill set required.
Experience with THAH current software platforms and applications preferred.
Working knowledge of standard office equipment and remote technology
Must be able to communicate with high-level customer service, phone etiquette and confidence to effectively work with internal and external customers.
Demonstrates a commitment to customer service and demonstrates agility and challenges to engage and participate in process improvement.
Must possess interpersonal skills sufficient to interact effectively with clients and their families, as well as caregivers, peers, subordinates, supervisors, referral sources, divisional personnel and the public.
Previous experience working in a healthcare environment, demonstrating computer literacy.