Home Health Intake Coordinator & Office Manager

Classic Home Care•Northville Charter Township, MI

27d•$26 - $29•Hybrid

About The Position

At Classic Home Care, we believe every patient deserves a smooth, compassionate transition to care at home. We're a dedicated team committed to making that happen — and we're looking for a warm, organized, and driven individual to be the heartbeat of our intake and office operations. As our Intake Coordinator & Office Manager, you'll be the first point of contact for incoming patients and referral sources — managing the full intake process from initial referral to successful admission. You'll also keep our office running smoothly, supporting our team with supply management, scheduling, and administrative coordination. This is a meaningful, fast-paced role where no two days are the same. If you love working with people, thrive on staying organized, and want your work to directly impact patient care — this is the role for you.

Requirements

Prior experience in a healthcare setting — home health experience strongly preferred
Strong organizational skills and exceptional attention to detail
Excellent verbal and written communication skills
Ability to multitask and remain calm in a dynamic environment
A compassionate, team-oriented attitude with a genuine commitment to patient care

Nice To Haves

Experience with insurance verification and prior authorization processes preferred

Responsibilities

Manage all aspects of the patient intake and referral process from start to finish
Coordinate seamless transitions to home care by communicating with patients, families, referral sources, and clinical staff
Perform insurance verification and obtain prior authorizations to ensure timely admission and maximum reimbursement
Establish and maintain strong relationships with referral sources and community partners
Ensure compliance with state, federal, and agency intake requirements for home health
Coordinate and process orders for durable medical equipment (DME) as needed for patient care
Route and communicate lab results to the appropriate clinical team members in a timely manner
Monitor and follow up on patients who are hospitalized, coordinating communication with the clinical team to support continuity of care
Assist with survey preparation and support agency readiness for regulatory reviews
Answer and direct incoming calls in a professional and caring manner
Manage office inventory, order supplies, and maintain an organized work environment
Assist other office staff as needed to support smooth day-to-day operations
Assist with onboarding new employees as needed
Identify opportunities to improve intake workflows and patient experience
Schedule on-call weekends