Home Health Administrative Coordinator

TheKey•San Luis Obispo, CA

23h•$30•Onsite

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.

Requirements

Prior administrative experience in healthcare strongly preferred (home health, hospice, or medical office strongly preferred)
Working knowledge of medical documentation and terminology preferred
Strong organizational and time management skills
Demonstrated attention to detail and confidentiality
Experience working in regulated healthcare environments preferred
Proficiency with EMR systems, Google Workspace, and Microsoft Office
Travel up to 30%.
Ability to lift 15–20 pounds and work in a standard office environment.

Responsibilities

Intake & Patient Coordination Assist with patient admission and intake processes
Collecting referral information
Collecting required admission documentation
Coordinating with clinical leadership to ensure required orders and documentation are obtained prior to start of care (SOC)
Supporting admission and intake tracking logs
Serving as first point of contact for incoming calls, intake inquiries, and service coordination requests
Coordinate start-of-care scheduling with clinical staff
All admission and intake activities are performed under the direction of the agency Administrator of the Director of Patient Care Services (DPCS).
Documentation & Compliance Support Support documentation and regulatory compliance processes
Verifying required patient documentation prior to SOC under clinical leadership direction
Tracking completion of: Signed physician orders Plan of Treatment documentation Visit documentation
Supporting internal patient record audits and CDPH survey preparation activities.
Maintaining organized electronic records consistent with California home health patient record requirements.
This role does not perform clinical patient record reviews, clinical documentation approval, or clinical quality determinations.
Scheduling & Staff Support Support with skilled nursing visit scheduling coordination.
Communicate schedule updates to nursing staff and patients
Track nursing staff availability and PRN utilization
Support onboarding documentation collection for clinical staff under HR and leadership direction.
Operational & Administrative Support Provide administrative support to the Administrator and DPCS
Maintain internal compliance tracking logs and operational reports
Support supply and equipment coordination
Support Quality Assurance and Performance Improvement (QAPI) data tracking
Customer Experience Provide professional, timely communication with patients and families consistent with agency service standards and patient rights requirements.