Home Equity Processing Manager
About The Position
Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Processing Team is the single point of contact for our members in operations with an intense focus on member service and speed.
Requirements
- 8+ years of mortgage processing experience
- 4+ years of management experience
- Excellent customer service skills
- Current knowledge of closing and title requirements
- Current knowledge of loan processing and automated underwriting systems (Encompass a plus)
- Previous experience in training and hiring of employees
- Possess excellent oral and written communication skills
Responsibilities
- Daily training on mortgage guidelines, knowledge, and processing skills
- Ensure that loans are processed within specified Service Level Agreements.
- Train, motivate, and guide team members in all functions of processing to achieve the highest level of performance.
- Work with Loan Officers and Sales Managers to resolve any loan quality concerns.
- Handle escalations with borrowers, loan officers, and team members in a timely, prompt, and professional manner.
- Interview potential processor candidates as needed.
- Provide coaching and promote a professional team effort.
- Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.
- Keep processors current with changes in investor and agency guidelines.
- Communicate with the Director of Processing on training needs and issues.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
