Home Dialysis Operations Specialist

DaVita•Riverside, MO

1d•Hybrid

About The Position

The Home Dialysis Operations Specialist is responsible for providing redeployment services for NxStage Home Hemodialysis (HHD) equipment, which may include dialysis machine and water system disinfections and testing, vendor coordination, scheduling with clinic teammates and patients, troubleshooting logistics issues, and effectively communicating with supervisor. This position operates under the supervision of a national supervisor and with the assistance of a HHD Redeployment Specialist Advanced Leader. Performs redeployment procedures (decontamination and testing) on dialysis delivery systems to prepare them for storage and redeployment Communicates with clinic teams, patients, machine vendor, and transportation services regarding normal equipment order operations Organizes orders in tracking files and inventory systems. Communicates reporting to supervisor Troubleshoots order issues by communicating with patient/clinic and asking questions to machine vendor and transport services Demonstrates a commitment to learning and seeks opportunities to expand knowledge and skills in redeployment operations

Requirements

High School Diploma or equivalent required
0–2 years of professional experience required
Strong organizational skills with the ability to manage multiple orders and tasks simultaneously
Effective written and verbal communication skills, including professional phone communication
Basic computer proficiency and ability to work within tracking systems, inventory platforms, and reporting tools
Ability to follow detailed procedures and safety protocols with a high level of accuracy
Strong problem-solving skills with the ability to troubleshoot and escalate issues appropriately
Ability to work independently under supervision in a structured, process-driven environment
Demonstrated reliability, accountability, and attention to detail
Ability to handle and maneuver dialysis equipment and related components
Ability to stand, bend, lift, and move equipment as needed (reasonable accommodations available)

Nice To Haves

Experience in logistics, operations coordination, healthcare, equipment maintenance, or manufacturing environments preferred
Experience coordinating logistics, transportation, or vendor communication
Experience with medical equipment handling, maintenance, reprocessing, or testing
Healthcare industry experience
Operational or process improvement experience

Responsibilities

Performs redeployment procedures (decontamination and testing) on dialysis delivery systems to prepare them for storage and redeployment
Communicates with clinic teams, patients, machine vendor, and transportation services regarding normal equipment order operations
Organizes orders in tracking files and inventory systems.
Communicates reporting to supervisor
Troubleshoots order issues by communicating with patient/clinic and asking questions to machine vendor and transport services
Demonstrates a commitment to learning and seeks opportunities to expand knowledge and skills in redeployment operations

Benefits

Medical, dental, vision
401(k) match
paid time off
PTO cash out
Family resources
EAP counseling sessions
access Headspace®
backup child and elder care
maternity/paternity leave and more
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.