Home Delivered Meals/Information and Assistance Intake Caseworker

Lifescape Community Services•Rockford, IL

14d

About The Position

The primary responsibilities of this position are to correct and improve home delivered meals processes with the assistance of the Nutrition Supervisor to provide the most efficient service to the clients, take walk in clients and complete necessary intake paperwork for the client, complete intakes, assessments, and re-assessments for home delivered meal clients and maintain necessary paperwork. Will work with both the HDM staff and the Senior Assistant staff and supervisors. Assist with congregate sites delivering meals on wheels and in the kitchen as needed. The duties listed below are not an exhaustive list of all responsibilities for this position. This role requires the exercise of independent judgment, discretion, and initiative while adhering to agency policies and procedures. Strict confidentiality must be maintained in all matters.

Requirements

High School Diploma required; Associate Degree preferred.
Valid IL driver's license, clean driving record, and own transportation with current insurance coverage.
Minimum 3 years' experience in Customer Service and a minimum of 1 year working with the senior population.

Responsibilities

Receive and process home delivered meal intakes from clients, family, friends and referral sources.
Process home delivered meal assessments and re-assessments in specified time frames.
Maintain timely and accurate required documentation. Complete data entry information.
Creates new client folders with client notes as soon as client is started.
Maintain home delivered meal call database, including both Tower and Aging.
Process home delivered meal changes from clients.
Provide guidance and training for other HDM intake staff or volunteers.
Assist in finding information as requested by any auditing or monitoring group.
Provide assistance with completion of various forms and applications.
Participate in activities and events to promote agency services.