Home Care Supervisor - Shared Living

Redwood Family Care Network•Everett, WA

2d•$30

About The Position

Under immediate supervisor, has general responsibility for supervising and coordinating the daily activities of home care aides. The primary goals of the Supervisor includes the scheduling of client services in an appropriate and timely manner, filling needed staff call outs with replacements, orientation and obtaining client authorization of home care services before implementation, and the maintenance of regular contact with clients to insure superior service delivery and response to client needs and desires relative to client home care plan of care (service plan). The Supervisor works with supportive staff in regards to hiring, orientation and evaluation of home care aides and ensures all their training and required documentation is kept current.

Requirements

Ability to read and comprehend instructions, short correspondence, memos, business correspondence and all other mental health related documents.
Ability to write with clarity, conciseness, and accuracy.
Proficiency in Microsoft Office (Word, Excel) and internet.
Must have excellent documentation and mathematical skills.
Must be able to establish positive interpersonal relationships with a broad range of people.
Effective oral and written communication skills.
Ability to maintain confidentiality
Good organizational skills
Ability to solve complex problems and deal with a variety of instructions furnished in written, oral or diagram form.
Able to work with minimal supervision. Guidance is available as necessary; however, the individual is expected to be able to function autonomously and make individual decisions when appropriate.
Possession of a valid Washington driver’s license is a requirement of this job.
Satisfactorily pass criminal history check
Experience in Related Field
Ability to train, develop, and support new staff members to be successful in their duties
Prior experience in providing care to the elderly and/or disabled; all aspects of personal care as well as transfers (Hoyer, slide board, gait belt, pivot).

Nice To Haves

Two years of supervisory experience preferred
CNA or Home Care Aide Certification preferred

Responsibilities

Manage client caseload and service delivery.
Assist with coordinating/managing client and home care aide schedules.
Assign home care aides to new and current clients based on client needs.
Coordination of emergency fill-in care when needed.
Ability to provide care for clients on an emergency fill-in basis as necessary
Maintain a standby name list for available substitute home care aides.
Assist with fill-in shift needs as directed.
Consult with HC Team in regards to staffing needs and communicate those to the recruiter.
Orient caregivers to client plans of care and document.
Assist with day to day operational needs of the HC Department as directed by the HC assistant director and director.
Maintain current employee and client schedules.
Conduct new client intakes and thoroughly assess care needs.
Periodic supervisory visits as well as meet and greets.
Supervising and coordinating the daily activities of home care aides
Supervise home care aides.
Complete home care aide evaluations according to agency policy.
Respond and resolve home care complaints and issues.
Consult with HC Program Manager in regards to employee disciplinary actions when necessary.
Complete Supervisor report weekly
Scheduling and maintaining of home care services to clients
Report all unusual occurrences regarding client case to HC Program Manager
Correspond and communicate as necessary with Case Management and clients
Document all communication in Therap daily.
Conduct home visits and telephone contacts to clients according to agency policies and procedures.
Enter new client information into Therap within one working day.
Keep clients informed weekly regarding the status of client care coordination.
Enter all client supervisory information.