Home Care Service Coordinator

Addus HomeCare•Hermitage, PA

33d•Onsite

About The Position

Helping Hands Home Care specializes in care and daily living assistance to an array of individuals. Our caregivers live and work in the communities we serve. Our focus is on both our caregivers and our clients. We invest in our caregivers training and support so that they can provide the highest quality care for our clients. Through our actions that demonstrate hope, care, reliability, continuous improvement, and client enablement, we strive to be the home care company of choice. Helping Hands is rapidly expanding and looking for a Service Coordinator to assist the Area Manager in day to day operations of local operations. Must possess good leadership, motivational, communication, and organizational skills. Location: Helping Hands Home Care Service 480 Kerrwood Dr. Ste 103 Hermitage, PA 16148 Hours: Full Time - In office - Monday through Friday 8 am to 4:30 pm. We offer our team the best: Medical, Dental and Vision Benefits Continued Education Monthly Bonus PTO Plan Retirement Planning Life Insurance Employee discounts

Requirements

Must complete the agency's employment process.
Must be at least 18 years of age.
2 Years of Customer service experience required
Must exhibit mature, responsible behavior, and understand consumer confidentiality.
Must be able to follow directions, and work as a team.
Must have reliable transportation to, and from assignments.

Nice To Haves

Human Resources (Recruiting) experience preferred.

Responsibilities

Assist Area Manager with meeting minimum standards for the operation of non-medical in-home care set forth by state and local agencies responsible for the health, welfare, and safety of clients.
Responsible for updates and compliance with state regulation changes through the direction of the Area Manager.
Responsible for answering calls that come into the office. You must possess proper phone etiquette and customer service skills.
Responsible for coordinating pre-employment requirements for new employees.
Assist with interviews.
Responsible for scheduling orientation and performing orientation in the absence of the Area Manager.
Ensure the compliance of employees with state regulations.
Ensure adequate staff education and evaluations.
Assist with referrals and inquiries of the programs the agency provides services for and participates with.
Responsible for maintaining email account and correspondence.
Ensure the accuracy of public information materials and activities.
Responsible for scheduling caregiver assignments and client coordination of assignments on a daily/monthly basis.
Maintain ongoing liaison between management, personnel, service coordination agencies, and clients.
Assist with organizational needs of office.
Enforce policies for all agency administrative functions.
Represent the agency at community functions and professional organizations.
Market the agency to area resources.
Works on-call for scheduling substitutions and new cases during the hours the office is closed.
Performs other duties as assigned.