Home Care Service Coordinator (Scheduling)

Ambercare-posted 3 days ago
Full-time • Entry Level
Onsite • Albuquerque, NM
5,001-10,000 employees
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Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! We're looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You'll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment! Hours: Full Time: In office : Monday- Friday 8am - 5pm Location: Ambercare 2129 Osuna Rd. NE Albuquerque, NM 87113 At Ambercare/Addus we offer our team the best: Medical, Dental and Vision Benefits Monthly Bonus Daily Pay Option Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

  • Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
  • Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
  • Contacts care providers and clients to provide service updates
  • Conducts monthly client wellness calls and conducts home visits as required
  • Provides thorough, complete follow-through on escalated client complaints and theft claims
  • Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines
  • Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
  • Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
  • Abides by all regulations, policies, procedures and standards
  • Must have high school diploma or equivalent.
  • 1 year of Industry experience required
  • Interpersonal, organizational and communication skills.
  • Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
  • Must have reliable transportation.
  • Supervisory and/or home care experience preferred.
  • Medical, Dental and Vision Benefits
  • Monthly Bonus
  • Daily Pay Option
  • Continued Education
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts
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