Home Care Operations Specialist

Santa Barbara•Santa Barbara, CA

3d•Onsite

About The Position

Office Work with a Purpose! We are a licensed, professional caregiver agency in downtown Santa Barbara. Our primary objective is to take care of our clients and the families that we work with. We are proud to put our clients AND employees at the heart of everything we do. As our Home Care Operations Specialist, we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed. Enjoy Our Job Benefits: Short team & Long-term Disability Paid Time Off Life Insurance Bonus structure Varied Discount Programs What Will You Do?

Requirements

Excellent verbal and communication skills
The ability to communicate pleasantly and effectively with all demographics
Adaptability in different situations
The desire to grow on a personal and business level
A genuine interest in helping others and doing the right thing

Responsibilities

Customer Service Ensure all communication is sent in a timely manner according to policy
Answer and screen incoming phone calls in a pleasant, courteous manner
Input client leads into home care software, and create and send client welcome packets and prospect information
Billing – Accounts Receivable & Payable Ensure invoices are completed accurately, timely, and according to company policy.
Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
Monitor employee pay rates and hours to ensure accuracy.
Comply with garnishments as required.
Recording incoming checks and monitor the outstanding receivables on a continual basis to make sure accounts receivable is not behind.
Follow up on receivables per company policy.
Payroll & Recruitment Collect and organize time records and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
Complete caregiver and internal payroll according to schedule.
Assist with billing and payroll functions to meet company deadlines.
Review time records for any significant change in client status and indicate in the caregiver notes section and properly document the information
Complete caregiver reference checks and criminal background checks
Create new hire packets and employee handbooks
Verify complete caregiver information in the file after hiring
Input caregiver information into home care software
Clerical: Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation
Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
Complete other duties and responsibilities as assigned.