Home Care Intake Coordinator - Kent Area

Redwood Family Care Network•Kent, WA

2d•$32 - $34

About The Position

The Home Care Intake Coordinator assists the Home Care team with the daily coordination and documentation of Client Referrals; the Home Care Aides Applicants screened by recruiting, facilitating the start of services to new Home Care clients; the maintenance of all onboarding documentation required by SAILS Washington, DOH and AAA contracts; and is responsible for activities required for the promotion of SAILS Washington and Home Care Services in compliance with agency philosophy, policies and procedures, and in accordance with State licensing laws and regulations.

Requirements

Must be at least 21 years of age. Some college education and/or in the field experience.
Ability to communicate effectively with clients, families, home staff, and administrative staff.
Demonstrates self-motivation, self-direction, organizational skills, flexibility and the ability to deal with a high level of stress and manage deadlines.
Ability to express ideas clearly and concisely, orally, and in writing in English
A valid Washington State Driver License.
Current private auto liability insurance and ability to submit written verification of the same
Must have a fingerprint and criminal clearance prior to starting.

Nice To Haves

Bachelor’s Degree in a related field is preferred.

Responsibilities

Have an in-depth understanding of the requirements for providing Home Care services, the Statement of Work, as well as Department of Health (DOH) requirements.
Ability to meet with and assess care needs of individuals in the community.
Coordinates day-to-day operations of home care services growth.
Will be a primary contact for referrals and case managers for the Home Care Department.
Ensures all referrals are recorded on the home care referral tracking spreadsheet.
Monitor incoming staff in the onboarding process.
Match incoming staff to available clients on the referral tracker.
Assist supervisors by attending new client intakes.
May provide care to clients while starting the staff to client matching process before handing the match over to a supervisor caseload.
Assign new clients and staff to supervisor caseload with direction of AD and Director. Upon a new staff’s first day, the Intake Coordinator or the case load Supervisor will attend to introduce the two. Afterwards the client and staff pair will be under the supervisor’s responsibilities.
Will track and assist with coordination of semi-annual and annual supervisory visits as well as HCA orientations to plans of care and client consents. Will assist the Home Care Assistant Director with ensuring compliance is met.
Ensure quality of services are delivered while in compliance with regulatory requirements.
Will ensure policies and procedures are being adhered to.
Will create and ensure client intake files are complete and in compliance.
Track incoming referrals on a daily basis
Be a first point of contact for referring case managers and agencies.
Assist with entering new clients into company database
Assist with tracking referral dates, intake dates, meet & greets, start of care, delay of care and communication with case managers
Communicate staffing needs to the Recruiter and assist with bringing new staff through the process.
As needed, meet with new hires following orientation and orient HCAs to client assessments or delegate orientations to the appropriate supervisor.
With assistance from the Director, develop strategies for caregiver retention and ensure implementation by supervisors.
Daily communication with the team on areas with the most need and upcoming openings to hire for.
Will develop professional working relationships with clients, families, DSHS Case Managers (DDA/HCS), county AAA’s, DOH and other service providers.
Will attend weekly Home Care team meetings and schedule additional meetings as needed.
assist in the evaluation of client referrals and work with Assistant Director and Director to place clients on the appropriate supervisor case load.
Respond to requests or complaints by employees, clients and/or family/guardian of clients ensure full resolution.
Will seek out and attend community Home Care/Long-Term Care fairs, conferences and trainings for networking, educational and marketing purposes.
Will attend related seminars and training and review updated literature to keep current with the developments in the field.
Will attend meetings including AAA provider meetings and participate in the quarterly state-wide Statement of Work workgroup and the Home Care Coalition group meeting.