Home Care & Hospice Virtual Care Coordinator RN

Trinity Health•Baltimore, MD

1d•Remote

About The Position

As a Virtual Care Coordinator RN, you will play a pivotal role in delivering telehealth hospice care, ensuring that patients and their families receive personalized support during critical moments. Utilizing virtual platforms, you will monitor patient conditions, coordinate care plans, and provide real-time guidance to field staff and caregivers. Trinity Health At Home is a national home care, hospice and palliative care organization serving communities across 11 states. As a faith-based, not-for-profit agency, we are committed to caring for patients and families in the place they feel most comfortable—at home. Our services include skilled nursing, physical, occupational and speech therapy and medical social work. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Requirements

5+ years of Home Care, Hospice, ER and/or Triage RN Experience
Active RN license in a Compact State (eNLC)
BSN required by an approved Nursing education program.
Proficiency in Epic or Home Care EMR Experience
Strong communication and interpersonal skills to build rapport with patients and families virtually
Ability to work independently and as a part of collaborative remote team
Able to adapt to rapid changes to meet business/department needs
Patient/Customer Service Experience

Responsibilities

Conduct virtual assessments and monitor patients' conditions remotely.
Develop and coordinate individualized care plans in collaboration with the interdisciplinary team.
Provide virtual education and support to patients, families, and caregivers regarding symptom management and end-of-life care.
Liaise with field nurses, physicians, social workers, and other team members to ensure comprehensive care delivery.
Respond promptly to urgent virtual consults and triage patient needs effectively.
Utilize telehealth technology to conduct regular check-ins and follow-ups with patients and families.