Leader

FirstLight Home Care•Greensboro, NC

12d

About The Position

Embrace Your Role as a Leader Coach: Where Compassion Meets Professionalism! Are you a highly organized and detail-driven professional seeking a meaningful career with a company dedicated to making a positive impact on people's lives? Look no further! We view our team as an extended family committed to hiring individuals we would entrust with the care of our loved ones. Currently, we are actively seeking a dynamic Leader / Coach to join our esteemed team. We go beyond providing care; we make it a mission to bring about meaningful change in the lives of those we serve. Our team members are not just employees; they are the heartbeat of our company. They turn their roles into a calling, ensuring our clients experience the warmth, independence, and comfort of home. Why Supportive Work Environment: Experience a workplace culture that values your contributions and fosters a positive and collaborative atmosphere. Mission-Driven Work: As an Operator, you play a pivotal role in supporting our mission to deliver outstanding personal service. Your expertise contributes directly to our ability to provide exceptional care and support. Professional Development: WE invest in the growth and development of its team members. As a Coach / Director you'll have opportunities for continuous learning and skill enhancement. Job Summary The Coach / Director is responsible for the overall operations and services of the agency to: Ensure quality and safe delivery of home care services; Coordinate services that reflect the philosophy and standards of care; Plan, develop, implement, and evaluate the agency’s services, programs, and activities, Directly and indirectly, supervise office and field staff, Improve office efficiency, Help achieve the office’s mission and goals of providing outstanding customer service and building strong community relationships

Requirements

High School Diploma with a College Degree preferred.
Previous management experience
Possess and maintain a valid driver’s license and maintain valid auto insurance
Ability to read and understand short instructions, correspondence, and memos
Ability to effectively communicate through written and verbal language
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Responsibilities

Organizes and directs the Agency’s ongoing functions, including developing and communicating cooperative goals and results to personnel; selecting, supervising and supporting the employee team; and upholding franchise and office policies
Serves as the Governing Body, Professional Advisory Committee (as applicable), and staff.
Employs qualified personnel and ensures adequate staff education and evaluations.
Ensures the accuracy of public information materials and activities.
Implements an effective budgeting and accounting system; assures accuracy for billing procedures.
Consistently follows Agency policies and procedures to set an example for employees, as well as maintains communication with employees to ensure the understanding of policies and procedures.
Assists employees to support policies and achieve necessary changes.
Represent the FirstLight Home Care office(s) by participating in the community and build a positive brand image
Documents employee problems in personnel files.
Disciplines employees as necessary.
Directs the Agency's ongoing functions.
Monitors budget hours as appropriate.
Monitors equipment abuse and takes steps to keep it to a minimum.
Evaluates the effectiveness and efficiency of the Agency, using statistical data to determine the quality and quantity of services.
Maintains compliance with applicable federal, state, and local rules and regulations.
Supervises all business affairs.
Develops, implements, and evaluates financial policies, procedures and records.
Develops, implements, and evaluates budget plans and cost control policies and procedures.
Ensures all Agency documentation
All other duties as assigned.