Home Care Coordinator

Senior Care Partners PACE•Kalamazoo, MI

About The Position

Working under the supervision of the Assistant Home Care Services Manager, you will oversee daily home care operations, support a dedicated team of PCAs, and collaborate closely with our Interdisciplinary Team (IDT) to deliver high-quality, person-centered care. This is a hands-on leadership role that blends coordination, field support, team development, and participant interaction. If you’re detail-oriented, people-focused, and driven by service, this is the opportunity to grow your leadership career while truly making a difference.

Requirements

Education & Experience
High school diploma required; associate degree preferred.
Minimum 2 years of professional leadership experience OR equivalent education and relevant work experience.
CNA certification or willingness to complete PCA training provided by Senior Care Partners PACE
At least 1 year of experience working with the elderly, frail, or long-term care populations.
Skills & Qualities That Make You Great
Strong communication skills — written, verbal, and interpersonal.
Detail-oriented with excellent problem-solving abilities.
Ability to build team cohesion, coach others, and promote a positive culture.
Proficient with MS Office (Word, Outlook, PowerPoint, Excel).
Comfortable working independently and making decisions when needed.
Patient, tactful, compassionate, and resilient — even in challenging situations.
Additional Requirements
Must be fully vaccinated or willing to become vaccinated against: Influenza, MMR, Varicella, Tdap/Td, COVID-19, and Hepatitis B
Must meet CMS competency standards prior to working independently
Must be willing to work beyond normal hours
Comfortable working in varied home environments and all weather conditions

Responsibilities

Lead Daily Home Care Operations
Oversee and organize PCA workflow to ensure consistent, high-quality participant care.
Assign daily tasks, breaks, and mealtimes for PCAs.
Provide coverage for PCA responsibilities when needed and troubleshoot issues in the field.
Coordinate delivery of supplies in collaboration with the IDT.
Order and manage department supplies.
Champion Quality Participant Care
Conduct supervisory visits to participant homes to ensure care standards are met.
Support new and prospective participants as they acclimate to P.A.C.E. services.
Ensure accurate and timely care documentation in the EMR.
Deliver start-of-care information to participants and caregivers.
Serve as an Essential IDT Partner
Represent PCAs at IDT and PCT meetings.
Enter meeting notes into the EMR and support care planning processes.
Collaborate with all departments to ensure a seamless, participant-centered care experience.
Lead and Support Your Team
Provide leadership to the PCA team in home care settings.
Support staff with coaching, problem-solving, and real-time field assistance.
Help develop policies, procedures, and protocols that strengthen home care delivery.
Manage payroll for direct reports and ensure timely training and compliance.
Be a Dependable, Mission-Driven Resource
Offer evening and weekend on-call support when assigned.
Assist during emergency or disaster situations.
Uphold our core values of compassion, integrity, teamwork, and excellence.