Home Care Coordinator
About The Position
Are you an organized, compassionate professional committed to exceptional customer service? Our team is growing and Griswold Home Care is seeking a Home Care Coordinator / Scheduler to join our Montgomery County office. If you’re passionate about supporting caregivers and clients while providing exceptional customer service, we’d love to meet you! ---------------------------------------- ABOUT GRISWOLD HOME CARE For over 40 years, Griswold has been dedicated to helping individuals live independently with dignity and peace of mind. Our commitment to “live assured” is at the heart of everything we do—and our team members are the reason we deliver on that promise every day. ---------------------------------------- WHAT YOU’LL DO In this vital office-based role, you will: Match caregivers with clients to ensure the highest standards of care. Schedule and coordinate caregiver shifts to meet client needs. Build and maintain strong relationships with both clients and care staff. Conduct retention visits to support smooth client-caregiver transitions. Manage billing and payroll processes on a weekly basis. Perform client assessments to understand individual care needs. Support our diverse client and caregiver base with professionalism and empathy. Participate in a on-call rotation. ---------------------------------------- WHAT WE OFFER Time Off: 8 Paid Holidays, 6 Wellness Days, 2 Volunteer Days, plus vacation days that grow with tenure. Health & Security: Medical, dental, vision, life insurance, short/long-term disability, family leave, pet insurance, Norton Lifelock, legal benefits, and flexible spending accounts. Retirement Savings: 401(k) with employer match. Professional Development: Continuing education and training to help you grow in your career.
Requirements
- Experience in home care, healthcare scheduling, or staffing coordination (preferred).
- Associate degree in Human Services or related field (preferred, not required).
- Strong communication skills, both verbal and written.
- Proficiency with Microsoft Office and strong computer skills.
- Valid driver’s license and current car insurance.
- Excellent phone presence, problem-solving ability, and attention to detail.
- A passion for helping others and supporting caregivers.
Nice To Haves
- Experience in home care, healthcare scheduling, or staffing coordination (preferred).
- Associate degree in Human Services or related field (preferred, not required).
Responsibilities
- Match caregivers with clients to ensure the highest standards of care.
- Schedule and coordinate caregiver shifts to meet client needs.
- Build and maintain strong relationships with both clients and care staff.
- Conduct retention visits to support smooth client-caregiver transitions.
- Manage billing and payroll processes on a weekly basis.
- Perform client assessments to understand individual care needs.
- Support our diverse client and caregiver base with professionalism and empathy.
- Participate in a on-call rotation.
Benefits
- Time Off: 8 Paid Holidays, 6 Wellness Days, 2 Volunteer Days, plus vacation days that grow with tenure.
- Health & Security: Medical, dental, vision, life insurance, short/long-term disability, family leave, pet insurance, Norton Lifelock, legal benefits, and flexible spending accounts.
- Retirement Savings: 401(k) with employer match.
- Professional Development: Continuing education and training to help you grow in your career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
