Home Care Coordinator-Scheduler Lutz

Synergy Homecare Franchising•Lutz, FL

65d•$35,000 - $45,000

About The Position

Home Care Coordinator-Scheduler We provide non-medical services that allow clients to live more independent lives at home - wherever home may be. The Lead Home Care Professional reports directly to the franchise owner and is part of a small and growing team. We are looking for the right person who can help grow our business and be a valuable team member. Vital components of this position include active engagement with caregivers and building relationships with our clients. The successful candidate will be an energetic professional with a positive can-do attitude and an effective communicator who is eager to help make a difference. We will help position the candidate to be successful in the role with training and a collaborative environment. This role provides opportunity for advancement and growth. For the right individual, the role can be rewarding with an opportunity to make an impact. If this sounds like it could be a fit, then we encourage you to .

Requirements

Experience in home care or home health agency or relatable experience required
Strong communication skills, active listening and phone skills required
Be an integral team member to shape our positive office culture
A minimum of 2-years of experience in an office is required - prefer those who have worn many hats
Ability to use office technology applications for operational effectiveness and efficiency
Some College is preferred
Ability/Willingness to work an on-call rotation

Nice To Haves

Positive, customer-focused attitude with a caring phone presence
Outcomes and experience improvement focused - enjoys making a difference
Willingness to lean in, to be curious, to help and to take initiative
Excellent written and verbal communication skills
Strong organization skills and prioritization skills with the ability to pivot focus
Proficiency in Microsoft Office/Word, Excel and/or Google Docs, Sheets, Calendar
Experience with scheduling preferred
Experience with CRM (customer relationship management) system preferred

Responsibilities

Be a reliable contact for care providers and clients, with active communication and problem-solving
Document client and caregiver key points in scheduling software
Provide exceptional caregiving to clients and mentor other care providers
Assist with client intake and assessment process
Responsible for client and caregiver schedules and caregiver availability
Develop and maintain positive relationships within the healthcare and referral community
Take initiative and can think outside of the box to find possible solutions and to act on them
Ability to be "on call" after normal business hours
Maintain confidentiality of all information pertaining to employees and clients
Perform other functions as appropriate and helpful towards team, client, and organization objectives