Home Care Coordination Supervisor (Bilingual: Spanish)

True Care•New York, NY

About The Position

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. Job Summary: The Coordination Supervisor is responsible for providing oversight of the day-to-day operations of the team. This includes providing coaching and training to the team, ensuring all policies and procedures are being adhered to, meeting company expectations, maintaining interdepartmental collaborations, and fostering communication for the highest level of patient care.

Requirements

Fluency in English and Spanish
3+ years of related experience, preferably within the health care services or homecare industry.
2+ years in a supervisory or management role
Proficiency in Microsoft Office Suite & HHA exchange is preferred
Understanding of regulations governing the home care field, related to Medicare, Medicaid and other insurance.
Ability to effectively communicate with employees, patients and their families, medical and community affiliates
Understanding of the administration and management of office operations for home care agencies
Proficiency in providing excellent customer service

Nice To Haves

Proficiency in Microsoft Office Suite & HHA exchange is preferred

Responsibilities

Ensure all company policies and staffing protocols are met
Oversee daily dashboard to confirm Aides' attendance and that patients are safe
Manage a team of Scheduling Coordinators, review and approve PTO, complete performance evaluations and maintain coverage during absences
Assist the Coordinators and with difficult-to-staff cases, resolving complaints, incidents and or problems whenever needed
Responsible for the case assignment to the Coordinators on the team
Serve as the point of contact for all contracts
Monitor patient satisfaction and follow up with patients regarding complaints
Manage information between the patient and the Aides
Document and manage patient activity
Work collaboratively with colleagues and participate in weekly Coordination meetings
Follow up with contracts and communicate any changes in scheduling
Monitor interdepartmental correspondence to ensure proper and complete follow up on behalf of Coordination department
Counsel PAs when the incident is beyond a Coordinator's scope of practice
Monitor PA electronic verification emails to ensure that attendance is being verified
Complete daily/weekly/monthly logs for tracking the department's performance