Home Care Branch Manager (Field Operations)
About The Position
Senior Solutions Home Care s a locally owned, non-medical home care agency serving seniors and adults with disabilities across Tennessee. We are seeking a healthcare field leader to oversee client services, supervise caregivers, and support local branch growth.This is a hands-on field operations role. Candidates must have prior experience in home care, healthcare, or community-based services. The Branch Manager is responsible for Conducting in-home client assessments and supervisory visits Coaching and holding caregivers accountable to performance standards Addressing client concerns and resolving service issues professionally Ensuring compliance with company policies and state regulations Supporting intake and service starts Building relationships with referral partners and community organizations Contributing to branch growth and client census You will spend significant time in the field — in client homes and within the community.This role requires independent decision-making, professionalism, and comfort having direct performance conversations. What We’re Looking For 2+ years of experience in home care, healthcare operations, assisted living, or community-based services Experience supervising, coaching, or conducting quality visits with staff Experience handling client or family concerns Strong communication and documentation skills Professional presence in client homes and healthcare settings Ability to work independently and manage multiple priorities This is a field-based healthcare leadership role focused on quality, accountability, and growth.
Requirements
- 2+ years of experience in home care, healthcare operations, assisted living, or community-based services
- Experience supervising, coaching, or conducting quality visits with staff
- Experience handling client or family concerns
- Strong communication and documentation skills
- Professional presence in client homes and healthcare settings
- Ability to work independently and manage multiple priorities
- Valid driver’s license and reliable transportation
- Ability to travel locally (up to 50 miles)
- Ability to pass background and drug screening
Nice To Haves
- Experience in non-medical home care
- Experience with care management systems
- Community outreach or referral relationship experience
Responsibilities
- Conducting in-home client assessments and supervisory visits
- Coaching and holding caregivers accountable to performance standards
- Addressing client concerns and resolving service issues professionally
- Ensuring compliance with company policies and state regulations
- Supporting intake and service starts
- Building relationships with referral partners and community organizations
- Contributing to branch growth and client census
Benefits
- Medical, dental, vision insurance
- 401(k) retirement plan
- Company vehicle with gas card
- Paid Time Off (PTO) + paid holidays
- Daily pay option
- Employee Assistance Program (EAP)
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
