Home Care Branch Manager

Addus HomeCare•Socorro, NM

14d•Onsite

About The Position

This position manages the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census. The Branch Manager also participates in the branchs business development efforts to expand its client base and promote revenue growth.

Requirements

High School Diploma or equivalent
Must have three to five years of experience in health care- including at least four years of supervisory/management experience
Must have demonstrated ability to drive census/revenue growth and sales/develop business
Must be proficient in Microsoft Office
Must have P&L experience and the ability to develop and manage an agency budget
Must have strong communication, teambuilding, and interpersonal skills
Must have reliable transportation, valid drivers license, and valid car insurance

Nice To Haves

Preferably will have experience in home health care and/or home and community-based services in a large, multi-site organization

Responsibilities

Provide direction, leadership and oversight to ensure the branch is operating in compliance with all company and contractual requirements
Participate in the development and implementation of the branchs objectives, strategies and initiatives for client census/revenue growth and business development, and in the execution of related sales and marketing plans
Develop and maintain relationships with state and county referral agencies to promote the branchs programs and services, and expand its client base.
Participate in national and regional home care industry organizations to follow trends and developments, and identify potential business opportunities
Oversee the recruitment, orientation, training and retention of branch and office support staff
Provide direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
Facilitate team meeting daily or as needed
Meet and exceed the monthly budgeted authorized hours for the branch by managing the Instant Quality Assurance Report
Evaluate skills of the administrative staff annually and conduct additional training and counseling as needed
Develop and maintain relationships with all referral sources and conduct community outreach and/or attend employee recruitment events
Develop and execute processes to ensure clients are receiving services as authorized
Prepare and present weekly/monthly progress reports to Agency Director
Troubleshoot and resolve customers concerns and grievances
Process payroll and billing as needed
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, state, federal and privacy regulations and requirements
Abides by all regulations, policies, procedures and standards
Other duties as assigned
Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in continuous quality improvement
Represents the organization professionally at all times