Branch Manager - Home Care

Senior Solutions Home Care•Dyersburg, TN

About The Position

Senior Solutions Home Care is an independently owned, locally operated non-medical in-home care agency serving seniors and disabled residents across Tennessee. For over a decade, we've provided personalized in-home care support from activities of daily living and companionship to care management and technology-enabled options to help our clients remain comfortable in the homes they love. If you're currently working (or recently worked) in home care, perhaps as a care coordinator, lead caregiver, field supervisor, or office support team member and you're ready to grow into a true leadership role, this may be the opportunity you've been waiting for! We are looking for someone with a foundation in home care, a genuine passion for helping others, and a willingness to learn to join our team as a Branch Manager for the Dyersburg region, overseeing field-based operations within a 50-mile radius including the Paris and Martin regions. As a Branch Manager you will be: The face of the company in the community A hands-on leader supporting clients and caregivers in the field A key driver of quality, growth, and accountability Someone trusted to make decisions, solve problems, and lead with integrity You'll spend most of your time in the community within client homes, supporting caregivers, meeting referral partners, and ensuring care is delivered the right way. You will receive training and mentorship to build confidence in each of these areas This Role Is Ideal If You: Have 1 - 3 years of experience in non-medical home care or a related community-based role Have supported caregivers, clients, scheduling, intake, or field operations Are ready to step into a leadership role and expand your responsibilities Want to learn sales, supervision, QA, and operations Are motivated by growth, responsibility, and impact Have a hunger to learn - you do not have to have done it all, we will provide extensive training and support If you're passionate about care, ready to step into leadership, and excited to grow with a community-focus company, we encourage you to apply! Senior Solutions Home Care is an equal opportunity employer who values diversity and inclusion.

Requirements

1-2 years of customer-facing, caregiving, healthcare, service, or community-based experience
Valid driver’s license, auto insurance, and ability to travel within a 50-mile radius
Ability to lift up to 30 lbs and perform routine physical tasks
Strong interpersonal, communication, and relationship-building skills
Must pass background and check drug screening per state and company standards
High school diploma or GED (preferred)

Nice To Haves

Experience in home care, community health, social services, or outreach roles (preferred)
Familiarity with the communities served or shared lived experience with local populations (preferred)
Comfort navigating multiple systems, apps, or client management systems, preferred (preferred)
Experience in field-based roles, business development, or community engagement (preferred)

Responsibilities

Conduct in-home client visits, assessments, and satisfaction follow-ups
Supervise and support caregivers through coaching, QA visits, and accountability
Address client concerns and resolved issues with professionalism and urgency
Participate in sales and intake activities to help grow client census
Build relationships with referral partners and community organizations
Ensure quality of care, policy compliance, and documentation standards
Serve as an escalation point for urgent or high-impact issues when needed