Home and Community Support Services Program Manager

State of Maine • Augusta, ME

35d • Hybrid

About The Position

This position directs and oversees the day-to-day licensing, survey, and complaint investigation activities of the Home and Community Support Service (HCSS) program. Responsibilities include working with key stakeholders at the State and national level to ensure program requirements are congruent with other state and national standards for quality and safety. This position helps to develop and implement policies and initiatives in support of agency goals and objectives. This position may supervise a combination of professional, technical, and clerical staff. This position also: Monitors the HCSS complaint process to ensure appropriate triaging and assignment of complaints. Evaluates and counsels staff regarding work performance and identifies training needs for assigned staff. Ensures consistency regarding regulatory interpretation and survey process among team members. Participates in the development and ongoing review of the annual budget for the program. Develops performance improvement initiatives and standard operating procedures and engages in strategic planning for the HCSS program. Participates in rule revision and development for the HCSS program. Coordinates with DHHS offices regarding HCSS programs and requirements.

Requirements

• Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree.
• At least three (3) years of the required experience must be in a supervisory and/or administrative capacity.
• Equivalent related work experience may be substituted for education on a year-for-year basis.

Nice To Haves

• Demonstrated critical thinking skills
• Demonstrated ability to ability to meet deadlines, including demonstrated organizational skills
• Demonstrated excellent verbal, written, and interpersonal skills
• Experience using databases and Windows products
• Demonstrated attention to detail
• Knowledge of HCSS programs, settings and systems
• Knowledge of investigation methods and techniques

Responsibilities

• Directs and oversees the day-to-day licensing, survey, and complaint investigation activities of the Home and Community Support Service (HCSS) program.
• Works with key stakeholders at the State and national level to ensure program requirements are congruent with other state and national standards for quality and safety.
• Helps to develop and implement policies and initiatives in support of agency goals and objectives.
• Supervises a combination of professional, technical, and clerical staff.
• Monitors the HCSS complaint process to ensure appropriate triaging and assignment of complaints.
• Evaluates and counsels staff regarding work performance and identifies training needs for assigned staff.
• Ensures consistency regarding regulatory interpretation and survey process among team members.
• Participates in the development and ongoing review of the annual budget for the program.
• Develops performance improvement initiatives and standard operating procedures and engages in strategic planning for the HCSS program.
• Participates in rule revision and development for the HCSS program.
• Coordinates with DHHS offices regarding HCSS programs and requirements.

Benefits

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan - The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 1-10 employees