HOA Supervisor

Brookfield Properties•Charleston, SC

20h

About The Position

The HOA Supervisor is fully accountable for the performance of the dedicated HOA team which is a combination of on-shore and off-shore resources. They are the first level people manager for the employees accountable for day-to-day oversight and performance according to a defined set of KPIs. Managing the HOA Specialists includes their day-to-day priorities and performance, task delegation and ensuring completion of tasks. You will need strong attention to detail, analytical capability, computer confidence, and follow-through skills to interact directly with third party HOA and City organizations.

Requirements

3+ Property Management and HOA experience required.
2+ years of supervisory experience including hiring, performance management and team accountability.
Experience handling violations, compliance and regulatory workflows.
Ability to motivate and influence team to strong results
Demonstrates strong organizational skills with a strong attention to detail.
Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred
Demonstrated strong written and verbal communication skills
Demonstrated customer service skills in fast paced environment
Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task
Ability to prove critical thinking, problem solving concepts and ability to improve processes for the efficiency of the department.

Nice To Haves

Experience in single family, multi family or student housing, a plus.
Experience or familiarity with Salesforce, preferred

Responsibilities

Developing and maintaining process improvements for the HOA Department to ensure the utmost efficiency on the team.
Train, coach, develop current and new team members to be up to speed in day-to-day responsibilities.
Management of HOA specialist to KPIs for daily performance.
Managing HOA and City Violations in a timely manner on a daily basis.
Managing the Maymont HOA inbox on a daily basis.
Leading all HOA and City questions within Maymont Homes.
Ensuring all appropriate chargebacks and HOA Admin fees are applied to tenant ledgers.
Assisting Leasing with management of HOA Welcome Packs for new and renewal residents.
Ensuring an accurate and up-to-date HOA database in CMS and/or Salesforce.
Updating HOA records for any missing HOA contact information and CC&Rs.
Managing the collection of HOA Pool passes and Gate codes.
Producing a quarterly HOA Resident newsletter to nurture HOA awareness.
Reviewing HOA credentials for all new HOA onboarding to ensure legitimacy for payment processing.
Working closely with the HOA AP Team (who are responsible for paying HOA dues).
Proactively reviewing violation processes for continuous improvements.
Working with cross functional teams (Maintenance, Accounting, Field Teams, Construction Analysts, MoMs, and Legal) to maintain and monitor HOA and City compliance.

Benefits

Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth – With continued expansion planned for Maymont, you’ll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation – As part of Brookfield Asset Management, one of the world’s largest real estate asset managers, we have the stability, resources, and vision to keep growing.

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