HOA Architectural Control Committee - ACC - Data Entry & Administrator (Entry Level position)

SpectrumAM•San Antonio, TX

72d•$15•Hybrid

About The Position

HOA Architectural Control Committee Administrative Specialist processing homeowner applications for changes to their property while following HOA regulations. Are you interested in working for a supportive company that is an innovator in its field? Do you enjoy solving challenging problems? Are you a determined self-starter and strong decision maker? Do you have a lifelong love of learning? Do you prefer working on a team? Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other. We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum Association Management can offer you: Paid Inhouse education, including continued personal development, to expand your knowledge and personal brand The freedom to work autonomously A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests A strong team environment whether in the office or working remotely. We do NOT require experience in our industry. We have a comprehensive training and mentorship program. A successful candidate may have experience in administrative roles, data entry, claims, basic accounting, or back-office experience. Our ACC Administrative Specialists complete daily tasks related to providing correct and timely Documentation within their departments and to external clients, the HOA's we serve. These roles would be behind the scenes working in our operations departments, doing repetitive work and some interactions with our homeowners.

Requirements

These positions require strong attention to detail and/or analytical/auditing skills.
Must be able to troubleshoot, solve problems, work independently while adhering to strict deadlines, and work at a fast pace for a long period of time while maintaining accuracy.
Must also be detail oriented, take pride in producing great work, possess a positive attitude, and enjoy working with a collaborative team environment.
Must have accurate data entry skills.
Must have the ability to provide exceptional customer service to our homeowners and vendors over the phone while communicating in a professional and helpful manner.
Must have clear and concise written and verbal communication skills.
Large amounts of data input and verification are required to ensure accurate account information is maintained.
Maintaining a database of correspondence, providing service to various third-party vendors, and time management are required.
Polished and professional written and verbal communication skills
Deadline-driven and highly accountable to meeting HOA regulated deadlines for document delivery.
Analytical and able to research complex issues across various systems and platforms
Strong attention to detail with the ability to accurately transfer data and information across various documents and computer applications
Solid customer service skills with ability to handle the following: Effectively explain regulations and policies to customers Diffuse escalated concerns from customers facing tight deadlines Provide timely responses to all email and phone questions from customers
Self-starter/able to work independently with minimal direction
Collaborative/team-oriented with ability to handle the following: Proactively collaborate with team to ensure daily work is completed and all deadlines are met Work effectively with others to obtain required documentation within strict time frames
Strong organization skills
Experience with software programs such as Microsoft Outlook, Excel, and Word

Responsibilities

Provide exceptional service via phone, email, and in person to internal and external customers.
Receive inbound calls and make outbound calls as needed to clarify information and requests.
Field internal questions and troubleshoot and resolve related issues.
With accuracy and timely service, prepare documents required for certain transactions to title companies, review boards, vendors, realtors, and/or homeowners.

Benefits

Paid Inhouse education, including continued personal development, to expand your knowledge and personal brand
The freedom to work autonomously
A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests
A strong team environment whether in the office or working remotely.
Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee and manager. Remote/Hybrid schedules are awarded on a case-by-case basis and are market or department specific. You must live in San Antonio, Texas area.
Recognized as Best Places to Work 18 years in a row!
Fastest Growing Company - Fast Track 50 in 2020.
Privately-owned with over 20 years in business, and during all this time, we have never had a lay off.
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
11 Paid Holidays
40 paid hours per year for community service activities.
Paid Training with our Internal Learning and Development Management System.
Full suite of benefits includes- Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review.