HOA Account Executive, Public Sector (Remote in Phoenix)

WM•Tempe, AZ

1d•$20 - $26•Remote

About The Position

The Inside Account Executive is responsible for proactive maintenance and revenue growth of current WM customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file. This position is remote however will require the employee to reside in the greater Phoenix metro area based on business need

Requirements

Must live and work in the US.
Education: High school diploma or GED (accredited)
Experience: Three (3) years experience in non-consumer based industry sales.
Successful relationship building - external and internal
Confident and professional communications
Sound decision making
Strategic thinking
Computer hardware and software proficiency
Consistent goal and target attainment
Strong problem resolution
Complete product and service knowledge
Time management
Professional and ethical behavior

Responsibilities

Increase account penetration with strategic product sales
Communicate proactively with all customers quarterly, to strengthen and expand relationships
Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
Update and renew customer service agreements
Resolve service escalations within the defined territory
Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
Communicate rates, fees and service strategies with conviction
Understand and use customer incentives and concessions within appropriate profit targets and level of authority
Establish and maintain a high level of customer satisfaction
Communicate and collaborate with the Inside Sales Manager to resolve customer issues
Align WM products and services with customer needs
Engage additional WM business opportunities - referring internally as appropriate
Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and pricing tools)
Propose customer solutions that are compliant with appropriate local, state and federal regulations