HME Customer Service Representative

Ephraim McDowell Health • Danville, KY

11h

About The Position

Under the direction of the MedSource Manager, the incumbent functions as a
customer service representative providing for the sale, delivery, and education
of home medical equipment, supplies and retail merchandise to our patients and
customers. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect,
Service, and Trust).

WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT:

Average work station area with normal levels of noise. Requires the movement of
heavy home medical equipment. Requires safe operation of delivery vehicles. Must
be able to work with constant interruptions of phone and walk-in customers and
patients. The task of this job occasionally involves the exposure to body
fluids, unpleasant smells, sights and unsanitary environments due to delivering
equipment and supplies to patient’s homes. Must be able to move or position 50
lbs. independently. High stress level due to phones, patients, customers and
provider’s offices all requiring immediate attention. Requires on call rotation
for nights and weekends. Some overtime due to being on call.

CONTACTS WITH OTHERS:

Interacts with Associates, customers/patients, physicians and referring agencies
on a routine basis.

Requirements

• Computer skills required.

Nice To Haves

• Cash register experience helpful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed