HL Home Preservation Officer

Columbia Bank•Hillsboro, OR

11d•$25 - $33•Onsite

About The Position

Manages Loss Mitigation/Home Preservation, collections and related activities based on investor policies and procedures. Perform collection activities and adjust delinquent accounts while corresponding with customers and investors by telephone and/or written communication. Maintain accurate record of past due accounts and collection efforts and continues with follow up actions. Analyze borrowers’ financial situations with the ultimate goal of resolving problem single family mortgage loans and managing them through a workout process which may include forbearance, repayment, modification, short sale, deed-in-lieu and foreclosure. Oversee and manage a multi-investor pipeline, including processing written correspondence to and from assigned customers to ensure timely and accurate communication. Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts. Responsible for reviewing and tracking bankruptcy filings, payments and other litigation items. Responsible for ordering property inspections and other services to secure property per investor guidelines up to and including eviction processing. Responsible for completing all investor and insurance loss claim forms through various channels including various investors.

Requirements

H.S Diploma/GED Required.
2-4 years relevant mortgage loss mitigation experience.
Proven ability to collect and analyze borrower income, assets and current debt obligations to determine eligible financial hardship has been met.
Knowledge of two of the following third-party investors, Freddie Mac, Fannie Mae, FHA, VA, GNMA, OHA and USDA.
Demonstrate strong verbal and written communication skills, with ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
Possess strong analytical and problem-solving skills.
Proficient with personal computer and related software packages, including MS Office Word, and Excel, and other business machines.
Ability to work fully onsite at posted location(s).

Nice To Haves

Bachelor’s Degree in Business, Finance, or equivalent preferred.
Experience and other skills may vary depending on the complexity of work and analysis required.

Responsibilities

Manages Loss Mitigation/Home Preservation, collections and related activities based on investor policies and procedures.
Perform collection activities and adjust delinquent accounts while corresponding with customers and investors by telephone and/or written communication.
Maintain accurate record of past due accounts and collection efforts and continues with follow up actions.
Analyze borrowers’ financial situations with the ultimate goal of resolving problem single family mortgage loans and managing them through a workout process which may include forbearance, repayment, modification, short sale, deed-in-lieu and foreclosure.
Oversee and manage a multi-investor pipeline, including processing written correspondence to and from assigned customers to ensure timely and accurate communication.
Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts.
Responsible for reviewing and tracking bankruptcy filings, payments and other litigation items.
Responsible for ordering property inspections and other services to secure property per investor guidelines up to and including eviction processing.
Responsible for completing all investor and insurance loss claim forms through various channels including various investors.

Benefits

comprehensive healthcare coverage (medical, dental, and vision plans)
a 401(k)-retirement savings plan with employer match for qualifying associate contributions
an employee assistance program
life insurance
disability insurance
tuition assistance
mental health resources
identity theft protection
legal support
auto and home insurance
pet insurance
access to an online discount marketplace
paid vacation
sick days
volunteer days
holidays