Hiring Manager

Roto-Rooter Services Company•Fishers, IN

1d•Onsite

About The Position

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Roto-Rooter Plumbing and Water Cleanup is looking for an individual to drive a successful recruiting strategy to meet the needs of the business. This on-site person will recruit and help retain service professionals for our plumbing, excavation and water cleanup teams. Roto-Rooter, North America’s largest provider of plumbing & water cleanup services, is a great place to work, providing outstanding pay, flexible work schedules, and top benefits. The company is seeking an individual to manage its sales and service team, sell excavation and industrial services to commercial and residential customers, and oversee production to join the team as a Hiring Manager at the Indianapolis branch located in Fishers, IN. The primary role of the Field Training Manager/Hiring Manager is to hire and retain employees for the branch by recruiting, hiring, training, and coaching. This position may also provide support to increase sales, customer service, and overall productivity levels while minimizing turnover, and requires significant time in the field recruiting and working with technicians and sales representatives.

Requirements

A valid driver’s license
Experienced hiring manager with a track record of recruiting and developing a solid team of sales and service professionals
Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
Excellent customer service experience
Strong verbal and written communication skills
Have demonstrated experience sourcing and maintaining a pipeline of candidates
Strong knowledge of advanced recruiting platforms/techniques, including the use of social media

Nice To Haves

Service industry experience is strongly desired

Responsibilities

Hire and retain employees for the branch by recruiting, hiring, training, and coaching
Provide support to increase sales, customer service and overall productivity levels while minimizing turnover
Manage, coach and mentor a team of sales and service professionals to provide quality services to our customers
Recruit sales and service team using active recruiting methods
Ensure monthly manpower goals are met
Increase revenue by developing existing business and cultivating new customers in both residential and commercial markets
Follow up with customers from leads provided by field service technicians
Prevent or handle customer issues
Develop additional business opportunities by selling Roto-Rooter’s preventative maintenance and priority care programs in both residential and commercial markets
Conduct work-site reviews to ensure safety measures are utilized
Monitor your team’s performance standards weekly and meet with sales and service teams to review and determine areas where additional training is needed
Accompany service technician to customer sites to observe performance and provide coaching and training in various aspects including customer service, sales to include offering additional products and services, building commercial customer base, and safety/OSHA requirements
Analyze sales metrics to ensure team members are maximizing each opportunity and achieving their individual sales goals
Manage talent acquisition data through an ATS portal
Screen resumes
Interview candidates
Source and manage both active and passive candidates on Indeed, LinkedIn, and other job boards
Monitor your team of new recruits, including periodic ride-alongs, to determine whether additional training is needed to ensure performance standards are met