HIM Senior Specialist

OhioHealth•Columbus, OH

About The Position

The HIM Senior Specialist is responsible for performing multiple duties related to ensuring the completion of the electronic medical record and provides leadership and support to all areas within the Health Information Management department. The HIM Senior Specialist requires high level of detail, critical thinking, and deductive reasoning skills. In lieu of an HIM Operations Supervisor and/or Manager, the HIM Senior Specialist makes decisions concerning scheduling, process and workflow assessment, and production standard reporting. This position is the point of contact for HIM questions from internal and external customers. The Sr Specialist works closely with Risk Management and Legal to complete urgent internal release of information requests within the process standard required per policy. Other duties would include but not limited to are as follows: certification of copies of records and quality assurance/auditing of ROIs performed by the ROI vendor. Using critical thinking and deductive reasoning skills, this position will identify the root cause of a problem in all functions of Deficiency Analysis, ROI, Central Audit, Birth Certificates, EMPI, and Document Imaging, including Quality. Excellent computer and customer service skills are required as well as obtaining a notary for the purpose of notarizing certified records and paternity affidavits as needed to support HIM Operations. The HIM Senior Specialist provides direction and leadership to associates within the assigned HIM functions of Deficiency Analysis, ROI, Central Audit, Birth Certificates, EMPI, and Document Imaging, including Quality. This position Interprets and ensures that the policies and procedures are followed in each of the HIM functions as assigned by HIM leadership; In addition, this position investigates any trends that are causing delays or backlogs and offer insightful solutions and recommendations to solving the issue. This position will provide forward-thinking and innovative suggestions to existing workflows for process efficiency. Ability to work independently and collaboratively as a team is required.

Requirements

Associate's Degree
Bachelor's Degree
Excellent computer and customer service skills are required as well as obtaining a notary for the purpose of notarizing certified records and paternity affidavits as needed to support HIM Operations.
Requires high level of detail, critical thinking, and deductive reasoning skills.
Ability to work independently and collaboratively as a team is required.

Responsibilities

Provides operational support and performs the duties in the various functions as assigned depending on business need in the following HIM areas: document imaging, chart collection, birth certificate processing, deficiency analysis, physician suspension EMPI, central audit and release of information.
Performs notarization duties as needed for chart certification and birth certificate processes.
Works collaboratively with outsourced vendors to ensure standard work is followed.
Performs monthly quality and quantity reviews in assigned area and provides feedback to the associates and HIM leadership of results.
Evaluates and reports trends in functional areas as assigned through deductive reasoning and presents data gathered in an analytical format.
Analyzes data and workflows in HIM functional areas to identify potential standardization/procedural inefficiencies, recommending solutions and training needed to prevent errors or omissions contributing to the identified issue.
Demonstrates initiative to identify problems and review related information to develop or evaluate options and recommend solutions.
Works both independently and collaboratively with others in a professional manner within and externally to the department with minimal supervision/guidance.
Cross trains HIM associates as part of onboarding or for the purpose of providing back up coverage.
Provides guidance and direction related to HIM functions and continuously educates staff.
Coordinates staffing, training, and work-flow assessment, including remedial training as part of a performance management plan.
Is pro-active in identifying problems which may inhibit quality of services.
Must use critical thinking skills to evaluate issues and determine which issues to forward to HIM leadership.
Works closely with HIM leadership to resolve issues and maintain an efficient service-oriented area.
Responds to problems or questions from internal and external customers, including HIM associates, clinicians and physicians.
Distribute workload to staff daily to assure targets are consistently met.
Provides leadership on projects and performs other duties and assigned tasks as requested.