HIM Release of Info Assoc
About The Position
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range: $19.32 - $28.07 Scheduled Weekly Hours: 40 Position Overview Professionally represents Capital Health Mission Statement by answering phones and greeting in person medical record requestors promptly and courteously. Answers questions related to release of information both in person and over the phone. Uses various hospital systems to search patient information to complete medical record requests. Prioritizes record requests and communicates with other medical facilities and Capital Health departments to assure that information is received as soon as possible by requesting facility or department within Capital Health. Performs self-quality checks to successfully release a complete and accurate medical record, as needed for but not limited to, patient care at Capital Health and all other medical facilities. Gathers data from several systems simultaneously and assure that all are delivered together to requestor timely and accurately and generate invoices of services. Gathers a "complete" record using multiple EMR systems, offsite storage, outpatient EMR's and hard copy. Responds to Risk Management medical record requests timely and accurately. Electronically tracks all charts located in our risk lock-up area and updates database as necessary. Communicates regularly with Risk Management staff to assure requests are completed within strict timelines according to their legal requirements. Use hospital master patient index to look up patient information to validate medical record requests. Provide feedback to requestors for invalid medical record requests. Promotes quality improvement, staff and patient safety by validating requests for records and ensuring that accurate records are released as requested and adhering to minimum necessary standard. Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of our organizational policies. Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows through as promised; and being proactive in identifying requestor concerns or problems. Helps resolve customer service matters in a polite manner. In compliance with hospital policy regarding faxing, faxing software is used whenever possible to reduce the risk of dialing errors. All personnel must use the HIM department fax cover sheet with every fax transmission. Performs other duties as needed.
Requirements
- High School Diploma or equivalency.
- Knowledge of all state and federal release of information regulatory requirements.
- One year of previous experience in release of information.
- Proficient knowledge of all state and federal regulatory requirements.
- Proficient use of multiple disparate EMR systems.
- Proficient skills in Word, Excel and email required.
- Ability to work alone or as a team member showing positive outcomes in specific timeframes.
- Strong customer service skills, ability to work in sometimes stressful environment.
- Perform detail-oriented tasks with conscientious awareness of detail and accuracy.
Nice To Haves
- RHIT or RHIA preferred.
- Bi-lingual preferred.
Responsibilities
- Professionally represents Capital Health Mission Statement by answering phones and greeting in person medical record requestors promptly and courteously.
- Answers questions related to release of information both in person and over the phone.
- Uses various hospital systems to search patient information to complete medical record requests.
- Prioritizes record requests and communicates with other medical facilities and Capital Health departments to assure that information is received as soon as possible by requesting facility or department within Capital Health.
- Performs self-quality checks to successfully release a complete and accurate medical record, as needed for but not limited to, patient care at Capital Health and all other medical facilities.
- Gathers data from several systems simultaneously and assure that all are delivered together to requestor timely and accurately and generate invoices of services.
- Gathers a "complete" record using multiple EMR systems, offsite storage, outpatient EMR's and hard copy.
- Responds to Risk Management medical record requests timely and accurately.
- Electronically tracks all charts located in our risk lock-up area and updates database as necessary.
- Communicates regularly with Risk Management staff to assure requests are completed within strict timelines according to their legal requirements.
- Use hospital master patient index to look up patient information to validate medical record requests.
- Provide feedback to requestors for invalid medical record requests.
- Promotes quality improvement, staff and patient safety by validating requests for records and ensuring that accurate records are released as requested and adhering to minimum necessary standard.
- Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of our organizational policies.
- Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows through as promised; and being proactive in identifying requestor concerns or problems.
- Helps resolve customer service matters in a polite manner.
- In compliance with hospital policy regarding faxing, faxing software is used whenever possible to reduce the risk of dialing errors.
- All personnel must use the HIM department fax cover sheet with every fax transmission.
- Performs other duties as needed.
Benefits
- Medical Plan
- Prescription drug coverage & In-House Employee Pharmacy
- Dental Plan
- Vision Plan
- Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA
- Retirement Savings and Investment Plan
- Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
- Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
- Disability Benefits – Long Term Disability (LTD)
- Disability Benefits – Short Term Disability (STD)
- Employee Assistance Program
- Commuter Transit
- Commuter Parking
- Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child
- Voluntary Legal Services
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Voluntary Identity Theft Insurance
- Voluntary Pet Insurance
- Paid Time-Off Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
