HIM MPI Integrity Technician, University Hospital, 8:00a-4:30p

UofL Health•Louisville, KY

1d•Onsite

About The Position

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. The MPI Integrity Technician is responsible for maintaining an accurate Enterprise Master Patient Index (EMPI) by performing electronic merges within Health Information Management Systems (HIMS) when duplicate or other medical record number issues are identified, under the direction of the HIMS Data Integrity Analyst. This role communicates with multiple departments house-wide to coordinate correct and accurate patient information and other required data for new and existing registrations. The technician is also responsible for auditing of MRN and duplicate encounter creation and supports patient matching activities for the health information exchange. Interaction with internal customers including hospital staff, physicians and their offices, and other revenue cycle team members is required. The technician actively participates in department and hospital performance initiatives to ensure ULH success.

Requirements

High School education or GED required.
Minimum of 1-year experience in an HIM setting required.
Advanced customer service skills both in person and over the phone.
Demonstrated ability to work independently.
Experience meeting deadlines and / or productivity standards required.
Maintain a high-level of confidentiality and data integrity required.
High degree of accuracy.
Knowledge of health information demographics and Master Patient Index features required.
Excellent organizational and team building skills.
Must be able to communicate effectively in both verbal and written formats.
Demonstrated problem-solving and critical thinking skills to find solutions to difficult problems.
Collaborative skills to effectively work in group problem solving and process improvement activities.
Proficient use of computers and the ability to learn new software applications.
Demonstrated knowledge of computers, technology and automated work flow.

Nice To Haves

Previous experience in a hospital HIM department preferred or will consider medical office experience.
Prior MPI experience, preferred.

Responsibilities

Identifies, researches, and corrects data integrity issues within the Master Patient Index (MPI).
Communicates MPI data integrity issues to all impacted ancillary departments.
Receives, processes, and analyzes health information for completeness, timeliness and accuracy.
Audits accuracy of electronic and manual entry and facilitates resolution of any discrepancies.
Assists with the daily operations of the department and departmental related projects/processes.
Perform other duties as assigned.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.