HIM Identity Analyst
About The Position
Description Job Duties & Responsibilities Maintain departmental service levels with Itrak tickets. Provide detailed description of problems and the resolution in the Help Desk ticketing system. Maintain an annual predefined call closure rate on incidents entered the Help Desk ticketing system. Maintain availability on the phones based on defined departmental objectives. Prioritize and plan work activities. Provides technical support for hardware and software problems via the phone, email and EMR in basket. Ensures the Quality of the Transcription or EMR. Ensure timely and accurate MyChart Accounts activations, handles all customer concerns via email and phone, and daily monitors MyChart accounts. Other duties and special projects as assigned.
Requirements
- Required associate degree with a preferred associate degree in computer science, Business Administration, Biology or other business, healthcare, or science field
- Required 4 years' experience in EMR applications and 1 year customer service experience
Responsibilities
- Maintain departmental service levels with Itrak tickets.
- Provide detailed description of problems and the resolution in the Help Desk ticketing system.
- Maintain an annual predefined call closure rate on incidents entered the Help Desk ticketing system.
- Maintain availability on the phones based on defined departmental objectives.
- Prioritize and plan work activities.
- Provides technical support for hardware and software problems via the phone, email and EMR in basket.
- Ensures the Quality of the Transcription or EMR.
- Ensure timely and accurate MyChart Accounts activations, handles all customer concerns via email and phone, and daily monitors MyChart accounts.
- Other duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
