HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER) - 76002410

State of Florida

7d•$38,682 - $38,682

About The Position

This is a highly responsible position within the Bureau of Dealer Services. This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases. Additionally, this position conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers. Compliance Examiners assist existing and prospective dealers with the licensing process and inspects all initial dealer locations within an assigned territory. The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.

Requirements

Skill in using Microsoft Word and Excel.
Skill in providing excellent customer service including working with varying customers in stressful situations while effectively and efficiently completing transactions in a tactful and courteous manner.
Skill collecting and reviewing data.
Skill in performing investigative work.
Ability to understand, interpret, and apply rules, regulations, policies, and procedures.
Skill in preparing accurate and complete written reports.
Skill evaluating applications for licensure or permitting.
Skill preparing correspondence.
Knowledge of the Florida Real-Time Vehicle Information System (FRVIS).
Ability to follow money handling procedures; calculate totals, handle cash, make correct change.
Skill in recording information and maintaining tracking logs.
Ability to operate a motor vehicle.
Knowledge of automotive parts and repairs.
The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.
This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
This position works in both controlled indoor environments, as well as outdoors (exposed to weather and inside enclosed vehicles or equipment) and requires standing for extended periods of time, kneeling, crouching, stooping, crawling, bending, climbing and the ability to lift up to 20 pounds.
Out-of-town travel and occasional overtime may be required (including Saturday and Sunday).
Incumbents will be required to wear a division uniform.

Nice To Haves

Microsoft Office including Word and Excel.
Composing, drafting, and/or preparing written correspondence in a business setting.
Customer service in a professional/business setting that includes resolving customer inquiries and/or complaints.
Conducting investigations and/or interviews.
Researching and compiling information.
Investigative writing in a professional setting.
Consultation services/provide expert advice on specific topic.
Automotive industry or parts/repair.
Florida Real Time Vehicle Information System (FRVIS).
Analyzing information for accuracy and/or compliance.
Working in a field related to law enforcement, regulatory program, and/or driver licenses/Tax Collector’s office.
Experience providing consultative services (reviewing info and providing advice).
Tracking, recording and maintaining information or case logs.

Responsibilities

Investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships
Responsible for preparing administrative cases
Conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers
Assist existing and prospective dealers with the licensing process
Inspects all initial dealer locations within an assigned territory
Enforces laws related to titles, registrations, and liens with Florida licensed dealers
Verifies vehicle identification numbers