High-Volume General Manager - Fayetteville

Hand & Stone - 318 Glensford Dr - Fayetteville, NC•Fayetteville, NC

6h•Onsite

About The Position

and & Stone Massage and Facial Spa Fayetteville, located at 318 Glensford Dr, Fayetteville, NC 28314, is seeking a results-driven, high-energy leader for a high-volume General Manager role. Our ideal candidate has 3–5 years of leadership experience, a proven track record of driving performance and sales results, exceptional communication skills, and a passion for building a positive team culture. This is a long-term opportunity with tremendous potential for professional growth. Prior spa industry or membership-driven sales experience is a plus. At Hand & Stone, we are committed to providing our members and guests with a world-class experience, and our General Managers play a key role in making this happen. GMs set the tone for the spa, coach and develop the team, drive sales performance, and grow the business. Compensation: This role offers a combination of base salary and performance-based bonus, reflecting both your leadership impact and business results. FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first! We can’t wait to meet you!

Requirements

Proven passion for communicating with people
Capability to work flexible hours including nights, weekends and holidays
Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
Excellent verbal and written communication skills
A fast learner, with a positive attitude
Comfortable in a fast-paced, high-volume environment.
Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
A strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills, including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution

Nice To Haves

Prior spa industry or membership-driven sales experience is a plus

Responsibilities

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the Spa
Manage and drive spa sales performance
Recruit, hire, and develop talented spa professionals
Train, monitor, and coach performance
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Communicate with Service Provider team and maximize appointment book
Find opportunities for grassroots marketing and local community connections
Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.