High Roller Observation Wheel Attraction Ambassador - Part Time (Linq LV)

Caesars Entertainment•Las Vegas, NV

About The Position

A High Roller Attraction Ambassador is responsible for greeting guests and operating the High Roller systems. They are responsible for the safety of the guests while at the attraction and as they board the wheel. Responsibilities Follow the basic principles of Safety, Courtesy, Show, and Capacity as they relate to the High Roller. Work in the job areas listed below: Ticket Taker Security Bag Checker Grouper Loader Unloader Control Tower Ticket sale upgrades Group/VIP Reception Guest Relations Demonstrates the highest level of guest service and attention during the guest’s contact with the High Roller organization. Involve supervisor to resolve customer service problems as necessary. Works in collaboration with other employees to create a safe, exciting experience for the High Roller guest. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and gaming regulations. Actively involved in Total Service initiatives. Stays informed of property promotions, programs and amenities. Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Ability to think independently in making decisions to maximize customer service experience. Ability to effectively manage time and perform multiple tasks simultaneously. Excellent interpersonal, communication, problem solving, and analytical skills required. Must meet professional appearance standards as prescribed by company policy. Must be able to listen and respond to visual and aural cues. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Requirements

Must be at least 18 years of age or older
High school diploma preferred
Willingness to work various shifts and hours, including holidays and weekends.
Willingness to work part time.
May be exposed to hot/cold/windy conditions.
May be required to stand for extended periods of time.
Must wear designated uniform as described in High Roller procedures.
Mobility skills to move quickly and easily around noisy high-volume establishment.
Must be able to lift 35 lbs.

Nice To Haves

High school diploma preferred

Responsibilities

Follow the basic principles of Safety, Courtesy, Show, and Capacity as they relate to the High Roller.
Work in the job areas listed below: Ticket Taker Security Bag Checker Grouper Loader Unloader Control Tower Ticket sale upgrades Group/VIP Reception Guest Relations
Demonstrates the highest level of guest service and attention during the guest’s contact with the High Roller organization.
Involve supervisor to resolve customer service problems as necessary.
Works in collaboration with other employees to create a safe, exciting experience for the High Roller guest.
Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and gaming regulations.
Actively involved in Total Service initiatives.
Stays informed of property promotions, programs and amenities.
Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary.
Ability to think independently in making decisions to maximize customer service experience.
Ability to effectively manage time and perform multiple tasks simultaneously.
Excellent interpersonal, communication, problem solving, and analytical skills required.
Must meet professional appearance standards as prescribed by company policy.
Must be able to listen and respond to visual and aural cues.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business