High-Fidelity Wraparound Targeted Case Manager

Volunteers of America - Minnesota & Wisconsin-posted 2 months ago
$49,000 - $53,000/Yr
Full-time • Entry Level
New Hope, MN
5,001-10,000 employees
Social Assistance
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The High-Fidelity Wraparound Care Coordinator (Case Manager) facilitates an intensive planning process that aims to give families voice and choice with the goal of keeping youth with mental health and behavioral health issues in their homes and communities. Successful Wraparound Care Coordinators are empathetic, creative, flexible, reliable and committed to doing what it takes to support youth with behavioral challenges and their families. Apply your understanding of children's mental health and your cultural sensitivity to work collaboratively with families, their supports, other professionals, and community partners to develop individualized, family determined, strength-based plans of care.

  • Educate families, providers and the community about the Wraparound process
  • Ensure the Wraparound process is completed with fidelity to the model and track progress towards goals
  • Check-in with families and team members weekly and provide services in the four core case management components: Assessment, Service Plan Development, Referral and Linkage and Monitoring, and Coordination of Services
  • Coordinate and lead Wraparound team meetings
  • Conduct strengths and needs assessments
  • Provide leadership in the development, implementation and evaluation of individualized plans of care
  • Assist families in identifying, recruiting and engaging service providers and other supports, such as extended family members, neighbors, and community members
  • Utilize conflict resolution and problem-solving skills to overcome barriers to participation in the Wraparound process
  • Contribute to and support a positive, team-oriented work environment
  • Prepare and maintain files to include summary documents, crisis plans, plans of care, progress notes, assessments by other professionals, referrals and other pertinent information using an electronic health records system
  • Ensure confidentiality
  • Display cultural competence
  • Complete training and certification in the high-fidelity MiiWrap model and ongoing Wraparound duties consistent with the model
  • Bachelors degree with a major in social, behavioral or human services
  • Two or more years of experience in a social service field working with youth and families
  • Previous experience working with families of youth impacted by mental health illness and/or behavioral health issues
  • Must have a valid driver's license in good standing and possess valid auto insurance with access to a reliable vehicle
  • Strong organizational and leadership skills to facilitate a mixed team of both formal and informal supports
  • Excellent utilization of electronic documentation systems with demonstrated record of timely document completion
  • Ability to prioritize and remain flexible and creative in a fast-paced, changing environment
  • Proficiency in Microsoft Office products (Word, Excel, PowerPoint)
  • Exceptional organizational skills
  • Previous experience using electronic health records preferred
  • Excellent written, verbal and interpersonal communication skills
  • Experienced at self-care; ability to easily empathize with others
  • Ability to prioritize reliability and availability for families and Wraparound team members
  • Ability to travel within Hennepin County and Metro area
  • Demonstrated ability to interact with persons at all levels of an organization, industry and community
  • Medical, Dental & Vision Insurance
  • 403(b) Retirement Plan
  • HSA & FSA Programs
  • Employer Paid Life Insurance, Short-Term/Long-Term Disability
  • Quality training, continuing career education and leadership programs
  • Paid Time Off (Vacation, Holiday & Sick Days)
  • Free agency trainings and Wraparound Care Coordinator training and certification
  • Mileage reimbursement
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