High‑Energy Pump Commissioning & Service Specialist

Hydro•Chicago, IL

About The Position

High‑Energy Pump Commissioning & Service Specialist Why Hydro Global leader in industrial pump reengineering, headquartered in Chicago Largest independent pump rebuilder since 1969 Mission: optimize pumping system performance via root‑cause analysis, unbiased engineering, quality workmanship, and responsive field service Your Impact Direct field oversight of pump installations/start‑ups at power plants and industrial sites Hands‑on installation, commissioning, and troubleshooting for new and expanding customers Primary customer liaison—own escalations and drive swift resolution Train customers, sales, and internal teams; provide ongoing technical support Produce timely service, expense, and weekly time reports Build durable customer relationships; support retention, loyalty, and profitability Capture product and business insights; surface and route qualified sales leads Identify product/service improvement areas and propose corrective actions Travel extensively with frequent overnight stays; international trips as required Remain on‑call 24/7 except during planned absences (vacation, medical, etc.) Perform tasks requiring some heavy lifting Expect extended project assignments; typical productivity/travel is 80–100% What You’ll Need Deep knowledge of high‑energy pumps and pumping applications; demonstrated sales acumen Hands‑on proficiency with OEM pumps and multi-brand equipment Clear, professional written and verbal communication Analytical problem‑solving and sound judgment Team‑oriented, patient, and customer‑centric under all conditions Unwavering commitment to represent Hydro’s interests on site Computer skills: Microsoft Office and Adobe About the Work Success in this role hinges on owning the field—leading safe installations, commissioning complex equipment, documenting precisely, and communicating clearly. If you thrive on travel, troubleshooting, and teaching others, you’ll fit right in.

Requirements

Deep knowledge of high‑energy pumps and pumping applications; demonstrated sales acumen
Hands‑on proficiency with OEM pumps and multi-brand equipment
Clear, professional written and verbal communication
Analytical problem‑solving and sound judgment
Team‑oriented, patient, and customer‑centric under all conditions
Unwavering commitment to represent Hydro’s interests on site
Computer skills: Microsoft Office and Adobe
5+ years field or shop experience with high‑energy pumps and related equipment (required)

Nice To Haves

Cross‑OEM experience (strong plus)
Aftermarket sales and/or field service background (plus)

Responsibilities

Direct field oversight of pump installations/start‑ups at power plants and industrial sites
Hands‑on installation, commissioning, and troubleshooting for new and expanding customers
Primary customer liaison—own escalations and drive swift resolution
Train customers, sales, and internal teams; provide ongoing technical support
Produce timely service, expense, and weekly time reports
Build durable customer relationships; support retention, loyalty, and profitability
Capture product and business insights; surface and route qualified sales leads
Identify product/service improvement areas and propose corrective actions
Travel extensively with frequent overnight stays; international trips as required
Remain on‑call 24/7 except during planned absences (vacation, medical, etc.)
Perform tasks requiring some heavy lifting
Expect extended project assignments; typical productivity/travel is 80–100%