Heritage Center Supervisor
About The Position
Icy Strait Point is a world-class, Alaska Native-owned destination rooted in Haa Aaní—the ancestral land of the Huna Tlingit people. Built on the site of a historic salmon cannery, Icy Strait Point welcomes guests from around the world while honoring the culture, stories, and way of life that have sustained this community for generations. We are seeking a Cultural Programs Supervisor to lead and evolve our signature cultural experiences, including the Tlingit Cultural Theatrical Show, Hoonah Sightseeing Tours, and other cultural programming. This role blends cultural stewardship, leadership, performance coordination, and operational excellence to deliver meaningful and authentic guest experiences. The Cultural Programs Supervisor is responsible for the planning, delivery, and continuous development of cultural programs that reflect Tlingit heritage with integrity, professionalism, and pride. This position works closely with Elders, culture bearers, artists, performers, and operational teams to ensure cultural accuracy, high production quality, and exceptional guest engagement.
Requirements
- Minimum 6 years of staff leadership experience
- Strong customer service philosophy and practices
- Ability to deliver tour narration and cultural performance content
- Proficient in Microsoft Office and adaptable to learning new systems
- Valid driver’s license with a clean driving record
- High school diploma required
- Willing to comply with pre-employment and ongoing drug and alcohol testing
- Ability to lift up to 25 pounds and stand or walk for extended periods (5+ miles daily)
- Willingness to live in a remote rural community for a minimum of 7 months per year
- Comfortable traveling by small plane or ferry
- Able to work outdoors and travel on gravel roads in varied weather conditions
Nice To Haves
- Preferred 10 years of experience in Alaska’s tourism industry, with emphasis on safety and operations
- Experience teaching Tlingit culture, history, stories, singing, and dancing
- College degree preferred
Responsibilities
- Lead the planning, scheduling, execution, and growth of cultural programs and performances
- Coordinate theatrical production elements including scripts, sound, lighting, costuming, and staging
- Facilitate creative workshops to evolve storytelling, choreography, and music rooted in Tlingit culture
- Collaborate with Elders and culture bearers to ensure respectful, accurate interpretation
- Develop pre-show, post-show, and on-site storytelling moments that deepen guest connection
- Recruit, train, schedule, and supervise performers, Cultural Ambassadors, sightseeing guides, and drivers
- Coach team members in storytelling, stage presence, guest engagement, and cultural interpretation
- Foster professionalism, confidence, and cultural pride through mentorship and feedback
- Conduct performance reviews, rehearsals, and ongoing development conversations
- Oversee rehearsal and performance logistics and daily cultural programming
- Ensure safety training, emergency preparedness, and seasonal drills
- Manage schedules, guest flow, and capacity using FareHarbor and internal systems
- Maintain inventory of regalia, props, equipment, and cultural materials
- Deliver welcoming, meaningful, and memorable guest interactions
- Uphold Icy Strait Point’s guiding principles: Best, Authentic, Profitable
- Model cultural respect, storytelling excellence, and stewardship in every encounter
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
