Hendrick Fixed Operations Area Manager

JM&A Group

2d • Onsite

About The Position

The Hendrick Fixed Operations Area Manager establishes and maintains day-to-day relationships with JM&A Group dealer clients within assigned region. The focus is on enhancing operational efficiency and customer satisfaction within automotive service departments. This role requires a minimum of 75% travel. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. What started with our founder Jim Moran’s passion for selling cars continues today with the dedication and hard work of every JM Family associate. We have grown into one of the largest, most innovative and diversified companies in the automotive industry, and we are branching out into new and exciting businesses. Our principal operations focus on vehicle distribution and processing, finance and insurance, retail vehicle sales and home improvement specialty franchises. But that’s what we do. Who we are is a more than 4,000-associate strong organization consistently recognized among the best places to work in the country. Our associates are our most important asset. We are a “we” culture, and we work with each other, not for one another. We take pride in creating a diverse workplace, providing a healthy work/life balance, and delivering programs that give back to the communities where we live and work. Hear from our associates about their experiences Southeast Toyota Finance: Rachel Thompson Southeast Toyota Finance Holly Counts

Requirements

• Extensive experience in automotive dealership Fixed Operations management.
• Strong analytical, problem-solving, and presentation skills.
• Proficiency in Reynolds Advanced Service and other automotive service technologies.
• Detail-oriented with excellent communication and negotiation abilities.
• Ability to travel a minimum of 75% and proficiency in MS Office and G-Suite.

Responsibilities

• Coach and train fixed operations associates to support dealership growth and profitability, ensuring a superior client experience.
• Implement and sustain processes to drive parts and labor sales, customer retention, and profitability.
• Collaborate with service managers to evaluate KPIs, implement technology initiatives, and optimize operational efficiency.
• Conduct performance reviews and provide best practice training to enhance fixed operations department performance.
• Build and maintain positive relationships with key dealership personnel to promote JM&A Group's value.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed