Helpline Coordinator - Part-Time Position

Cancer Support Community•Washington, DC

1d•$20 - $25•Hybrid

About The Position

The Cancer Support Community (CSC), an international nonprofit organization headquartered in Washington, D.C., is seeking an ambitious and detail-oriented individual who is passionate about making a difference in the lives of people impacted by cancer for our Helpline Coordinator position. The Cancer Support Community (CSC is seeking a dedicated, professional, and passionate Helpline Coordinator. This position is key to the success of the Cancer Support Helpline and includes administrative responsibilities, data management, analysis, and reporting, as well as patient and caregiver-focused activities. The Cancer Support Helpline offers personalized, toll-free phone support services to anyone whose life has been impacted by cancer. Services include referral to local, regional, and national resources; emotional support, distress screening through CSC’s Cancer Support Source™; and Open to Options™ decision support by phone. The Helpline Coordinator will work scheduled hours during the daytime shifts in alignment with the HQ core hours. Applicants must be willing to work periodic evenings and occasionally travel for this role.

Requirements

Minimum of a bachelor’s degree required
Minimum of two (2) years of professional experience supporting and/or managing programs with demonstrated skills in data management, analysis, and reporting
Strong proficiency with Microsoft Office Suite (Excel required), Salesforce, Zoom, and Canva (or similar design/communication tools).
Demonstrated ability to quickly learn new technology, tools, and data platforms.
Excellent writing, editing, and verbal communication skills.
Keen attention to detail and commitment to data accuracy.
Strong interpersonal skills and ability to collaborate effectively with staff, partners, and external organizations.
Highly self-motivated, organized, and able to manage multiple ongoing tasks and deadlines.
Creative thinker with demonstrated experience implementing process improvements, workflow systems, and data-informed service interventions.

Responsibilities

Manage day-to-day operations of the Helpline, including scheduling and training activities.
Assist with maintaining, analyzing, and reporting data and monitoring quality standards.
Develop and implement Helpline workflows, communications, and process improvements.
Manage partner and vendor contracts and invoices to support ongoing partner relationship needs.
Monitor and improve Helpline data platforms in collaboration with the Manager, Helpline and Lead Navigator and technical vendor representatives.
Coordinate educational webinars.
Manage monthly, quarterly, mid-year, and annual reporting cycles, ensuring timely and accurate data submission.
Oversee CRM management, including data entry, data quality, reporting, and basic analytics.
Provide project management support, including timeline tracking, stakeholder coordination, and documentation.
Draft internal and external communications (email updates, presentations, partnership updates, staff announcements).
Support relationship management with partners, vendors, and internal teams.
Oversee all existing grants and partnerships related to the Helpline tracking deliverables and quarterly reports.
Co-author and/or edit funding proposals.
Receive and process applications for the patient grants program.