Temporary Housing Coordinator, Housing Justice Helpline

The Legal Aid Society • New York, NY

1d • $75,782 - $80,782

About The Position

The Legal Aid Society’s Civil Practice is seeking a Temporary Housing Coordinator to join the Housing Justice Unit in the Intake & Helplines team. Reporting to the Director of Innovative Housing Initiatives and Director of Intake, the Temporary Housing Coordinator will work with the Housing/Housing Benefits Supervising Attorneys; Office Managers and their teams; case handlers; and the Civil Grants & Contracts Team to ensure quality assurance for all housing and related benefits cases in the borough. The Temporary Housing Coordinator will also work with the Housing Director, Housing Data Manager, Housing/Housing Benefits Supervising Attorneys, Grants & Contracts, and the Office Management team to establish efficient systems for data collection and updates.   This position is funded through a temporary grant, and the continuation of the position is dependent on funding availability. The position is funded for an initial period of 12 months, with the possibility of extension based on continued funding and project needs, though continued employment is not guaranteed. If funding is not continued, the Temporary Housing Coordinator’s will be eligible to apply for other internal positions or considered for a transfer into a comparable position.

Requirements

• Bachelor’s degree or an equivalent combination of 4+ years of post-secondary education and work experience
• Ability to work in a team setting including strong communication and follow-up skills
• Experience working in a fast-paced environment
• Ability to manage relationships and effectively communicate with Office management team; case handlers; and Civil G&C team
• Highly self-motivated and able to work independently
• Demonstrated ability to accurately and quickly gather data, compile information, and keep accurate records
• Excellent organizational skills
• Excellent computer skills including Office 365 and all Microsoft Office programs, especially Microsoft Excel (pivot tables, etc.), and demonstrated ability to work with databases
• Excellent judgement, including ability to handle sensitive or confidential information
• Ability to multitask
• Commitment to Legal Aid Society’s mission to secure equal justice before the law for all New Yorkers 
• Interpersonal and communication skills that enable healthy and productive working relationships
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect
• Commitment to Legal Aid Society’s mission and values

Nice To Haves

• Bachelor’s degree
• Previous administrative experience

Responsibilities

• Oversee and ensure collection of data for grants/contracts
• Responsible for downloading, cleaning, and formatting weekly call data from the intake platform to prepare it for analysis in Excel
• With Office Management team ensure that all cases are entered in a timely manner
• Periodically update the housing team on any changes or updates in data collection required for housing grants
• Once registered, work with the case handlers to ensure that all cases are timely updated with data required for grants management including accurate service levels, completed DHCI (Declaration of Household Composition and Income) forms when applicable, and other information needed to establish eligibility and outcomes
• If applicable, work with case handlers to upload all documents needed for programmatic audits in the case management system before case closing
• Responsible for overall quality assurance in the case management system including cross-refencing LAS data with OCA data and NYSCEF (New York State Court Electronic Filing System); finding any duplicate cases or clients; ensuring that all cases where case work is complete have been closed, etc.
• Following up with and/or interviewing clients to obtain information needed to properly enter and/or update cases, as needed
• Utilize Microsoft 365 and its apps (Microsoft Forms, etc.,) as useful tools for creating or innovating efficient data-tracking systems
• Provide input into performance evaluations of staff
• Participate in continuous professional development  
• Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment 
• Other duties as assigned

Benefits

• The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more.
• The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness.
• This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs.
• Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level