Helping Hands Team Member - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

3d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Helping Hands Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Helping Hands Team Member will be trained in and support all areas of functional operations for all Dollywood Company Properties including Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa and Dollywood’s Heartsong Lodge and Resort. This position provides Helping Hands team members with valuable knowledge and experience that produces a well-rounded view of operations at each property. It has the potential to serve as an enrichment opportunity for hosts developing their career within the organization, as they will increase their understanding of and exposure to many different divisions among the properties. Helping Hands is a training position. As such, it is required that your skills and performance are evaluated as being eligible for promotion. If your performance does not fit that profile, you will be given the opportunity to interview for other open positions within the Dollywood Company, with no guarantee of placement. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

Requirements

High School diploma or equivalent.
Must be at least 18 years of age
Driver's license, proof of auto liability insurance and acceptable driving record required
Must be able to submit to and pass a pre-employment offer drug screen and background check
Must be able to pass typing test
6 months of experience with office software such as Microsoft Windows and Microsoft Office, Outlook, Required
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must enjoy a fast-paced environment
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Must be an excellent verbal communicator – accurate, consistent and detailed
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to add, subtract, multiply and divide with accuracy
Able to lift up to 50lbs with assistance
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors
Able to wear all PPE as required
Able to work with all chemicals/detergents utilized in the area
Able to wear a full body safety harness and climb up to a 250ft lift in order to perform inspections, conduct ride evaluations and Host training
Able to climb evacuation steps and maintain good balance
Able to ride all rides/attractions which require a physical ride through inspection
Able to work in any assigned area of Attractions and perform other functions as assigned
Able to operate/drive company vehicles and have a valid driver’s license with proof of auto liability insurance
Able to train on and drive all motor vehicles used in operations–tram, truck, and golf cart
Available for a minimum of 46 weeks out of the year to ensure a successful opening and closing of the park
Able to follow all required instructions to perform an assigned job
Able to abide by Dollywood’s confidentiality rules pertaining to all Hosts
Able to follow all scheduling assigned by respective teams
Able to follow all safety guidelines for the job being performed
Able to operate ticket and season pass equipment, turnstiles, scanners, phone equipment, copier, facsimile, and calculator
Able to operate Merchandise POS systems
Able to learn computer, computer scanning equipment, and printer equipment
Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures

Nice To Haves

College degree preferred
Prior cash handling experience, Preferred
Prior sales experience, Preferred

Responsibilities

Complete training on the operational functions of most divisions
Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs
Work flexible varying hours and at different locations
Maintain a professional relationship with all operational divisions
Maintain a friendly attitude toward Guests and Hosts.
Greet Guests, answer questions, and exceed expectations
Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles
Visually observe Guests’ actions to ensure a safe Guest experience.
Report unsafe acts to appropriate management
Follow policies and guidelines of each position and property as outlined during training
Assist in ensuring team goals are being met in each division while assigned
Keep all work areas clean and organized
Execute proper cash handling procedures in roles where required
Assist with the facilitation of lines as directed to reduce the Guest wait time
Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift
Guest Excellence and Employee Excellence/Expectations must be maintained in accordance with Dollywood Company property policies
Management reserves the right to change and/or add to these duties at any time