Helpdesk Technician

SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC • Beavercreek, OH

5h • Onsite

About The Position

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Overview: As a Helpdesk Technician supporting our Digital Engineering Cloud - DEC®, you will serve as a first line of support for CI/CD pipeline users across our Code Foundry product. You will work directly with DevSecOps engineers, developers, and cloud administrators to troubleshoot, maintain, and optimize tooling for CI/CD automation, cloud hosting, application deployment, and account management. This role requires a blend of technical support expertise, a solid understanding of DevSecOps workflows, and excellent communication skills to support a secure and scalable cloud infrastructure.

Requirements

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in IT Helpdesk, Technical Support, or System Administration roles
• Familiarity with CI/CD tools (e.g., GitLab CI, Jenkins) and DevSecOps processes
• Exposure to Azure administration and/or DoD cloud-based environments
• Understanding of application deployment lifecycle and basic scripting (PowerShell, Bash, or Python)
• Strong organizational and multitasking skills to manage multiple technical requests
• Ability to document solutions clearly and communicate with both technical and non-technical users
• CompTIA Security+ Certification

Nice To Haves

• Familiarity with tools such as JIRA, Confluence, Jira Service Manager, or ServiceNow preferred
• Other certifications such as Azure Fundamentals (AZ-900), or AWS equivalent are a plus

Responsibilities

• Provide frontline support for DevSecOps CI/CD pipeline environments (e.g., GitLab, Jenkins, GitHub Actions)
• Troubleshoot and resolve issues related to build failures, deployment errors, and pipeline performance
• Monitor system and pipeline health using observability platforms (e.g. Prometheus, Grafana, Loki, and Elastic)
• Assist in cloud administration including user access, virtual machines, and resource provisioning
• Support application deployment activities across test, staging, and production environments
• Conduct routine system checks and escalate critical infrastructure issues
• Handle provisioning, modification, and deprovisioning of user accounts in cloud and local systems
• Implement access control best practices to ensure compliance and security alignment
• Engage directly with developers, security teams, and stakeholders to gather support needs
• Respond to service desk incidents and escalate to senior engineers as appropriate
• Maintain and evolve technical documentation for operational procedures and knowledge base
• Recommend opportunities to automate manual tasks and improve support workflows
• Contribute to developing FAQ repositories and user training materials
• Document operational internal and user knowledge bases
• Stay current with evolving DevSecOps and cloud support methodologies

Benefits

• Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs.
• Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program.
• As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree