HELPDESK TECHNICIAN

Andersen Material Handling • Wixom, MI

11d

About The Position

This individual will be assisting the IT Department supporting multiple branch locations (MI, OH, and FL). Will be working with an enterprise class Help Desk solution that is utilized by the employees who log tickets that explain the issue they are having. Provide troubleshooting and assistance as needed and based on priorities, following department guidelines ensuring the problem can be reproduced, and include all pertinent information in ticket before escalating to next level.

Requirements

• Operating Systems/Applications
• Server Hardware Platforms
• Networking Equipment
• Networking IP Protocol
• Wireless networking
• Printers

Responsibilities

• Ability to fully articulate complex technical solutions to non-technical end users in a clear concise manner.
• Will be required to travel once/twice a month (mostly day trips along with the occasional overnight stay) to branch locations.
• Ability to work with all employees and IT related vendors.
• Ability to refresh desktop/laptop.
• Ability to troubleshoot software/hardware issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed