HelpDesk Technician (Remote)

Geeks on Site

1d•Remote

About The Position

The successful candidate will serve as the first-level point of contact for end users, delivering timely and professional technical support across a variety of systems and platforms. If you meet the requirements listed above, we encourage you to apply and become part of our growing global team.

Requirements

Minimum 2 years of experience providing technical or IT help desk support
Fluent, professional-level English (spoken and written); resumes must be submitted in English
Strong customer service, troubleshooting, and documentation skills
Strong working knowledge of Windows 10 & Windows 11
Experience troubleshooting desktops, laptops, peripherals, and other devices
Ability to troubleshoot hardware and software issues remotely
Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams)
Experience configuring and supporting email accounts in Outlook and Microsoft 365
Familiarity with cloud-based productivity tools and collaboration platforms
Solid understanding of TCP/IP, DNS, DHCP, VPNs
Experience troubleshooting wired and wireless networks
Basic knowledge of routers, switches, firewalls, and wireless access points
Experience with modern endpoint security and antivirus solutions
Knowledge of malware, virus, spyware, and adware detection and removal
Familiarity with security best practices for end users (passwords, phishing awareness, MFA)
Experience using ticketing systems (Zoho Desk or similar)
Familiarity with remote support tools (LogMeIn Rescue, TeamViewer, etc.)
Document incidents, resolutions, and troubleshooting steps clearly.

Nice To Haves

Intermediate macOS support experience (preferred)

Responsibilities

Provide Level 1 technical support via chat, or ticketing system
Install, configure, and troubleshoot operating systems, applications, and peripherals
Diagnose and resolve software, hardware, and network issues
Escalate complex issues to higher-level support teams as needed