Helpdesk Technician (Senior)

Belay Technologies•Annapolis Junction, MD

43d•$114,000 - $200,000

About The Position

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay Technologies is seeking a Helpdesk Technician to join our intel team. The Help Desk Support is primarily responsible for the administration of the help desk and help desk ticketing system including administration and maintenance of the IT asset register. Candidates should have the following qualifications: TS/SCI with polygraph is required High school/GED with nine (9) years of experience Equivalent education and experience: Associate degree and seven (7) years of experience Candidates are desired to have the following skills: Responsibilities include but are not limited to the following: Installing hardware and software for the network. Administration of the help desk and help desk ticketing system. Administration and maintenance of the IT asset register. Keeping systems operating efficiently by performing any necessary upgrades and repairs. Planning a strategy to maintain system security on the computers and the network as a whole. Assigning and updating security permissions for the system network. Training or directing users on the correct use of software and hardware within the system. Performing problem-solving tasks when alerted by a user or monitoring system. Experience with computers and mobile devices General computer troubleshooting experience. Resourcefulness and problem-solving aptitude. Excellent communication skills. Perks and Benefits: 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program 10% matching in 401(k) contributions vested on day one $5,000 annual training/tuition Student Loan Repayment Program 100% company-funded HSA Rich medical coverage (100% coinsurance) Dental coverage including orthodontia Up to $420,000 in life insurance, premiums 100% company funded Amazon Prime, gym reimbursement, monthly lunches, games and prizes Pet adoption program, generous referral bonus program, fun events, and more! At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $114,000 to $200,000 Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Requirements

TS/SCI with polygraph is required
High school/GED with nine (9) years of experience
Associate degree and seven (7) years of experience
Experience with computers and mobile devices
General computer troubleshooting experience.
Resourcefulness and problem-solving aptitude.
Excellent communication skills.

Responsibilities

Installing hardware and software for the network.
Administration of the help desk and help desk ticketing system.
Administration and maintenance of the IT asset register.
Keeping systems operating efficiently by performing any necessary upgrades and repairs.
Planning a strategy to maintain system security on the computers and the network as a whole.
Assigning and updating security permissions for the system network.
Training or directing users on the correct use of software and hardware within the system.
Performing problem-solving tasks when alerted by a user or monitoring system.

Benefits

8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
10% matching in 401(k) contributions vested on day one
$5,000 annual training/tuition
Student Loan Repayment Program
100% company-funded HSA
Rich medical coverage (100% coinsurance)
Dental coverage including orthodontia
Up to $420,000 in life insurance, premiums 100% company funded
Amazon Prime, gym reimbursement, monthly lunches, games and prizes
Pet adoption program, generous referral bonus program, fun events, and more!