Bowman has an opportunity for a Helpdesk Technician I to join our team in Reston, VA. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. Purpose Provides first-level technical support to internal users by troubleshooting basic hardware, software, network, and account-related issues. This role ensures timely resolution of service requests, accurate documentation, and excellent customer support experience while escalating more complex issues to higher-level support teams as needed.