Helpdesk Support

Patenaude & Felix, APC•San Diego, CA

2d•Onsite

About The Position

Patenaude & Felix is seeking a dedicated, skilled entry-level helpdesk support to join our team. In this role, you will be at the forefront of providing critical support to our employees, ensuring their systems remain secure and operational. As a Helpdesk Tech, you will be responsible for responding to user inquiries, assigning tickets, doing basic troubleshooting hardware and software issues, and delivering excellent customer service. This position requires a strong understanding of security protocols and best practices, as you will often interact with clients regarding their cybersecurity needs. Your role will involve resolving technical issues and educating users on safe practices to mitigate risks. This is an exciting opportunity for someone passionate about technology and eager to make a difference in protecting our company's digital assets. You will work with a collaborative team of professionals, and your contributions will be valued as we strive to maintain a secure computing environment for all our users. If you are ready to take on the challenge and grow your career in a fast-paced environment, we want to hear from you!

Requirements

Computer Science, Computer Information System Graduate.
Some cyber security training/experience.
Some training/experience writing code.
Some knowledge of computer systems, networks, and security software/scenarios.
Excellent communication skills, both verbal and written, to interact effectively with users and team members.
Ability to analyze and solve problems quickly in a fast-paced environment.
Familiarity with ticketing systems and remote support tools.
Strong organizational skills and ability to manage multiple requests simultaneously.
Willing to learn.

Responsibilities

Provide first-level technical support for hardware and software issues related to computer and network security.
Install Patches on computers to comply with the company's cybersecurity policies.
Assist users in troubleshooting issues and offer solutions via phone, email, or in-person communication.
Document incidents and service requests in a ticketing system, ensuring all information is accurate and complete.
Monitor and manage helpdesk tickets to ensure timely resolution and responses to client inquiries.
Educate users on cybersecurity best practices and safe computing habits to prevent security incidents.
Coordinate with senior technicians and IT staff to escalate complex issues as necessary.
Participate in regular training and professional development to stay current with industry trends and technologies.